Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51702 Views
  • 117 replies
  • 15 Helpful

Resolved! Ordered Last Thursday

I ordered the iPhone 16 pro max desert titanium 256 go last Thursday when can I expect to receive it

Aberguy by Visitor
  • 466 Views
  • 4 replies
  • 8 Helpful

Resolved! Where is my order?

Hi, I made an order as an upgrade to my existing phone. The phone placed on order is the Google Pixel Pro 7, 256GB model, Obsidian. I received the confirmation email but it advises to contact the customer care team whose opening hours rather ironical...

Not fulfilling order

So last week, i upgraded my daughters  contract from an iphone 14 -sim only.Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.So the deal i go online through my account was Unlimited Essentials for £11 a ...

Resolved! Delivery

 does this mean it’s on the way ? Concerned about the cross at top

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Emmamd123 by Investigator
  • 638 Views
  • 8 replies
  • 5 Helpful

Pixel 9 pro

I have ordered pixel 9 pro 256gb last tuesday, it's 6th day today wondering how long more its gonna take.It is an in store delivery  

I phone 16 pro max

Ordered my iphoje last week and was told it is on back order , does anyone know how long this usually takes ?

Mattyl82 by Contributor
  • 423 Views
  • 3 replies
  • 3 Helpful

Online order error and now 14 day delay

I called EE on Saturday to discuss an upgrade and was told I was not entitled to any discount. I then ended the call and then decided I would arrange the upgrade online via EE website. I upgraded to iPhone 16 pro on a new contract and paid £100 upfro...

Stupap by Visitor
  • 386 Views
  • 1 replies
  • 0 Helpful

iphone 16 pro max order

Does anyone have any idea what’s going on with orders ? mines been stuck on dispatch since release day with no communication towards me at all, i’ve tried calling but i just get put on hold forever? 

iPhone 16 Pro Max pre order upgrade not fulfilled

I ordered an iPhone 16 Pro Max (black titanium 256gb) as an annual upgrade pre order online. The order confirmation email was received at 14:36 on the 13/09/24 and I tried to call to confirm but after 86 minutes waiting to get through (whilst on holi...

Jbc_ by Explorer
  • 483 Views
  • 2 replies
  • 0 Helpful

Iphone pre order any updates

Is any one facing the issue.The track keep saying the same thing for past 3 days  will i be able to get my device .i try call them but unable to give the information from the ee side then what is the use of preordering.?Sorry, we can't show your orde...