If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Ordered phone paid upfront cost and took money and crashed and not received an email
I ordered a iPhone 16 pro max upgrade and that was yesterday I think and I wondered how long it will take for it to be dispatched and secondly it won’t let me track my order or anything it says request timed out every single time or error message?I j...
I ordered a phone and received a ‘successful order’ email stating id receive my paperwork once the phone has been dispatched. I can also track my order (see attached) so just wondered if that definitely means I’ve been accepted?
I am hoping that somebody at EE can provide some support. After many, many hours on the phone to both EE Guide’s and ‘Level 2 support’, it appears that no-one can actually help. I purchased my phone and watch (sim-only for both) via EE. I keep gettin...
I have been trying to pay for an order for a week now using my Wise and Revolut, but nothing works. I enter the card details and click pay and then it gives me error code 102
I can upgrade my mobile phone but till yet i not receive any tracking information in my email address. i just have the order number i can put this into the track my orde r in EE and they shoe me your order will disptached.I cannot receive any informa...
I placed my order on Monday 21/10i have received no confirmation email / text / order number The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for bro...
Waiting on a order
Hey all, Ordered the new iPhone 16 Pro Max, Black Titanium (256GB) on the 10th of October - my tracking hasn’t updated and it’s still not been dispatched. I know it’s a new phone, so imagine it’s on back order or something but can anyone shed any lig...
I just purchased a phone with a monthly payment. I haven’t any confirmation email. The money just came out my account
