If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello,Three days ago I cancelled an order that was already shipped out via calling customer service, my concern now is that the parcel due to be returned to EE has been at my local DPD depot for two days and the tracking has not been updated since sa...
I ordered an upgrade for my phone 10 days ago. Tracker says it was delivered a week ago but it hasn't. I've tried to phone Customer Services but cant get through. What should I do?
Hi I ordered a DJI mini 4 pro a week ago (19 in stock) wth the 10% discount It's still processing....... Apparently you offer delivery within 3 days??I'm getting to the point now where I would rather cancel and order from somewhere that honours the d...
Hello everyone, I recently faced an issue with my phone contract. I wasn’t notified when my phone arrived at the store, and by the time I picked it up, the 14-day return window had passed. Despite visiting the store multiple times and being told to w...
How long should I wait for a confirmation email ?Would expect it immediately Upgraded early no money taken want to know it's actually gone through
So, I ordered an upgrade 2 days ago and everything seems to have stalled as far as communication since.EE tracking says dispatched via DPD, but no tracking info was given.DPD left a calling card today saying I missed the delivery and they will attemp...
due a upgrade was looking at upgrading phones but some of the prices don't make it worthwhile now as you have to pay for the phone and which ever plan you upgrade to now
Hi, I am currently going through a complete mess with my delivery of 2 of my new upgrades.I call EE on Friday 22nd November to upgrade x2 mobile contracts and phone, along with a change of address. The upgrades were complete along with the change of...
Hi I'm looking for some help, I ordered the quest 3s, it was sent out in October but I was unable to accept it as I could find my daughter's tablet that had my code on it so DPD took the parcel back, normally they try to deliver again but they didn't...
Hello I made an order few weeks and i paid £100 for upfront untill i didnt get any update from EE could you please help me with this here is my order number ******* [mod edit: removed personal details from the forum]
