Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69983 Views
  • 120 replies
  • 15 Helpful

Resolved! PaysGo SIM card order

Hello,   I placed an order for a PaysGo SIM card (Order number: xko*********, Order date: 20 Oct 2025) but I haven’t received it yet. I’m worried because the SIM card hasn’t arrived, and I need it soon.   Could you please confirm if my SIM has been s...

Decokenzo by Investigator
  • 614 Views
  • 3 replies
  • 1 Helpful

Resolved! Re iPhone pro max

The table below details the wait times you can expect if you order an iPhone 17 Pro or iPhone 17 Pro Max right now in the US, UK, or Australia. Note, though, that the exact wait time will depend on the color and configuration, which is why you'll fin...

imc9999 by Contributor
  • 577 Views
  • 1 replies
  • 3 Helpful

iPhone 17 pro max

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

Resolved! Where is my order

Hello I ordered a upgrade but u can't see any update ? Can you help me as I've paid £84 

Resolved! SIM cards

We have only received two of the three SIM cards. 

Resolved! Order

I placed an order for the iPhone 17 pro cosmic orange 256gb and the only email I’ve had is “thanks for your order” had no other email to say when it’ll be dispatched or delivered and it’s been 48 hours since order, any help or ideas??

EE Lied to me and not doing anything about it

Hi everyone, I am new to EE and just switched from another provider and I really need help with what’s going on as I am suffering every night to sleep due to this now and don’t eat at all. so I switched to ee about 6 7 weeks ago by placing an order f...