If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have upgraded my simonly plan to a plan including an Apple iPhone 14 128gb in midnight on Saturday 23rd August and all I have received is a “thank you for your order email”. At the time of placing the order it said it would take 48hrs to be dispatc...
so ive upgraded my phone but accidently chose a trade in option but have no intention of training my current phone in is there a way around this or an alternative?
i’ve recently ordered a new phone and sim, i try to go on to track it and it times me out. what can i do about this as i haven’t received any other tracking information
My son placed an order yesterday as a guest for a new PS5 controller. We are not a customer of EE currently.He has realised today that he put the wrong address details, but I can’t find any details of how to speak to someone to rectify this. All the ...
I placed an order for an Apple Watch on 04/08/25 and I still haven’t received the watch or had any communications about my order since, what can I do to track my order as the usual avenues it suggests have been no help?
Anyone received any updates regarding this? Placed a pre order over the phone on the 21st and with the release on the 28th are we still expecting delivery on that day? Not pre ordered with EE before so don't know the usual dispatch times. My status s...
Ok so only a minor grievance but doesn't show EE are very competent imo. I ordered broadband a few months ago and also got 2 sim only plans. I received notification that full fibre became available so I upgraded, all seems to be working well but if I...
I ordered a new phone last week, delivered to the store as I was away. I went in without the correct id. So I couldn't collect my device. What happens next how can I receive my new device. As I have just been billed for a phone I haven't received yet...
i have ordered physical sim 3 days ago. still i am waiting and haven’t received my sim. the tracking id is not working. EE and DPD both tracking options saying it is not correct. don’t know what is wrong.
Ordered my phone on the 21st, iPhone 16, my order didn't go straight through and had to call EE customer service to double check everything, something to do with the wrong PAC Code. Man on the phone was lovely and put it all through. Phone was dispat...
