Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61886 Views
  • 118 replies
  • 15 Helpful

Resolved! New order

I placed an order a while ago today. The upfront money was taken but as soon as it was taken the screen froze. It's done it twice now. Like I say money has been taken but no emails to say it's confirmed or anything. Can't get hold of anyone to talk t...

Resolved! i cant track my phone

hello I ordered an iPhone 16 pro max in black titanium around yesterday and I was told in the confirmation email I would get an sms text when my phone is getting delivered I just would like to know is it normal to take this long because I've never or...

Resolved! Upgrade

I've chosen a new phone but clicked wrong colour how can I amend this 

Resolved! phone Color mistake

went to get my daughter a phone on flex pay it was the 16e had to take it back as she wasn’t satisfied I went back to change it and luckily got the 15 plus in black she likes the phone but would like it in pink would it be possible to just change the...

Contract

I just ordered. Contract and paid 30 upfront and the money was taken out my account but theres no email or evidence of it being confirmed?? 

Resolved! Mobile phone order

I upgraded my phone online, I received confirmation and an order number, but there is no dispatch date tho and I haven’t received any delivery date information. when I track the order I can’t tell if it’s been dispatched or not? It was ordered on 16t...