If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Can anyone give me the name and contact details of the company that deals with the trade ins? I agreed and then cancelled a trade in withinin the same phone call back in August but I keep getting the letters texts and emails saying to send my old pho...
I’ve been with EE for 12 months now and the experience hasn’t been great. After needing hours on the phone and weeks of waiting to sort out my original order and delivery last year, I have today tried to upgrade my iPhone and Apple Watch. Put the ord...
I’ve been a customer for many years and am upgrading my phone to the latest iPhone. I pay DD so you already know all my details and yet you’re insisting that I call your CC in order to confirm my details…. Ok… I called this morning and sat on hold fo...
Last night I ordered a watch upgrade on a whim as it was saying no fee to upgrade on my account. I have all the screenshots and the ordered went through and had an email stating this but no order number. With the chaos yesterday I’m doubtful about ev...
I've been logged on since 1pm and it's not letting me upgrade. It keeps saying it can't log me in even though I am logged in. Is anyone else having the same issue?
I ordered a Samsung, it took the £100 deposit, but no conformation email, no order number, littlerally nothing at all.
I pre-ordered an iPhone 15 Pro Max on 2 separate lines under 1 contract as upgrades. Both orders had the upgrade fee waived "if we took out a contract worth the same or more" so I did for both lines - one of which only has 150 days left. Both confirm...
I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they c...
I placed a upgrade yesterday (New iPhone). I received my confirmation email with an XKO order number. On the site though I can’t see any orders and can’t see it in the order tracker either. Do I just need to wait as this is normal or should I chase i...
I have been waiting 3 days on my upgrade phone delivered from dpd. Every day it says driver cant find my address. Iv left so many other instructions. Who is best to contact to get this resolved?
