Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61815 Views
  • 118 replies
  • 15 Helpful

Resolved! Mobile

Hi.Ali here I want to get information about how can I bought mobile phone??? 

Resolved! ordered a phone 2 days, got a thanks for order email, tracking timed out

ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know what...

Krom- by Investigator
  • 586 Views
  • 3 replies
  • 5 Helpful

Order gone missing

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed...

Davey1988 by Investigator
  • 1197 Views
  • 14 replies
  • 3 Helpful

Not eligible for Add to Plan

I’m disappointed with the outcome of my recent experience with EE. As a loyal customer for over a year who has always paid on time, I applied to get a TV through Add to Plan but was told I’m not eligible. I really count on EE and expected some flexib...

Resolved! Order new sim

Order new sim 

PP536 by Investigator
  • 2414 Views
  • 13 replies
  • 2 Helpful

Adding order to account

Hi, I recently made an order for an electronic product but I didn’t have an EE account. Now that I have an EE account, I wanted to link the order to my account but I can’t find anything regarding this. It is possible to link the order to my account o...

Resolved! Order

Hi i ordered phone order was confirmed I was charged but no delivery information 

Minde69 by Visitor
  • 339 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

I upgraded my Apple Watch online last Wednesday, had confirmation email and said would be dispatched within 24 hours - as of today still no confirmation of dispatch or delivery and advised not to call 150 as they won’t be able to help so who can help...

SJP76 by Visitor
  • 357 Views
  • 1 replies
  • 2 Helpful