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EE store delivery

ktan88
Investigator
Investigator

‎09-12-2025 08:19 PM

Hi

Managed to get an upgrade order placed on live chat.. requested it be sent to my local EE. 

 

Confirmation email says the following 

Your delivery details

 

You chose home delivery to:

EE, 107, THE BORDER, TOWN CENTRE, TELFORD, SHROPSHIRE, TF34AE, UK

 

When we deliver your order to you, we’ll need to confirm your identity. Please have either your passport or driving licence photo card ready to show the courier.

 

 

Obviously it's not a home delivery.. do I just ignore that wording and wait for the store to let me know when it's arrived?

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1 REPLY 1
ktan88
Investigator
Investigator

‎09-12-2025 08:46 PM

*update* 

 

Live chat on billing said this

 

Thank you for waiting with me, Karl. I have checked the order details and address is same as you have received in confirmation. 

 

I would like to inform you that the order shows “home delivery,” it usually means the courier will deliver it to the store, and the store staff will receive it on your behalf. The ID check is typically for home deliveries, so you won’t need to be there personally.

 

As soon as the order is shipped, you’ll receive the tracking details via text. Once the item is delivered, you’ll also get a notification. Please keep an eye on your updates and track the order using the tracking link after it has been shipped. Hope this clarifies?

 

Hopefully all is good then?

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