Hello, I ordered an iPhone 17 256GB black on 30th November on a pay monthly upgrade.
I paid £50 upfront via card and the money has gone from my account. I also received precontract information via email, but no order number, which I thought strange as the website said my order had been placed on the confirmation page.
I rang EE a few days ago and was told that I would only receive an order number at point of dispatch, but this sounded strange as has never been my experience in all my years with EE and multiple upgrades.
I was also told that there is a shortage and that a new shipment was due on Monday (today) but still no update.
I'm worried that there isba possibility my order is 'lost' in the system hence receiving no order number. Are you able to confirm what I was told is correct or not, please?
Thanks
