Order sucessful but no update on dispach

Han89xo · ‎13-12-2025

Hello I received an email saying order succesful and they would update when dispatched however ive still not heard anything.
If my order was declined would it of been done straight away rather than say successful?
Tried ringing but apparently cannot speak to a human and annoyingly no live chat or email availability.

Northerner · ‎13-12-2025

Hi @Han89xo

If you cannot check EE order tracking then you'll need to speak to EE CS on 150.

https://ee.co.uk/help/orders

Until dispatch your order maybe cancelled.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎13-12-2025

Hi @Han89xo

If you cannot check EE order tracking then you'll need to speak to EE CS on 150.

https://ee.co.uk/help/orders

Until dispatch your order maybe cancelled.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Han89xo · ‎13-12-2025

Ive tried to call them but all options dont let me speak to anyone!

XRaySpeX · ‎13-12-2025

"Successful" doesn't mean "Declined"!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎14-12-2025

Hi @Han89xo

Welcome to the Community!

If you select option 2, then you will not need to use our digital service to connect to the team.

Rach