Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62506 Views
  • 120 replies
  • 15 Helpful

New contract

Hi, I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze. Money has been debited from my account. I'm just wondering if ...

CEW27 by Visitor
  • 819 Views
  • 7 replies
  • 0 Helpful

Resolved! X in bubble above 'despatched'

I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No ...

Tracking Orders

Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!

CJE75 by Explorer
  • 531 Views
  • 3 replies
  • 1 Helpful

Resolved! pay monthly order not arrived

Hey. I odered a Samsung S25 ultra 9 days ago, I had a confirmation email confirming my contract and phone would be dispatched within 2 working days.  However I have not received any further communication from EE and the phone has still not been deliv...

Resolved! Samsung Ear Buds

Hi, I've ordered some ear buds, but I work Monday- Friday so I'm nit going to be in for delivery. I've tried to change the delivery day but that's only showing Monday  - Friday  there's no other option available ie, deliver to different address.  Is ...

Sammygib by Visitor
  • 379 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 3 Watch ordering help

Hi Guys.This may make me look silly, but I wish to purchase a pixel Watch 3 so I can use it with my existing pixel phone,one thing troubles me, when the order goes on, it says I need a PAC code, but I thought you only needed that if you was on a diff...

Resolved! Google pixel 9a

Hello, We completed upgrades for myself, hubby and son on Thursday, hubby has received his phone, and we don't know about the other orders, I have an order number, son doesn't. How do we find out anything please, as working all week from tomorrow. Th...

Kab456 by Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

New phone

Hi there I'm just wondering how long will it take for me to find out if I have been accepted and will I get my deposit back because I had to make an upfront payment