Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52548 Views
  • 117 replies
  • 15 Helpful

iphone 16 pro max order tracker not working

Ordered my iPhone 16 pro max on the 18th, and received my order number. However, whenever I try to track the order it says Sorry, you can't track this order type just yet. I've rang ee and they said my order has gone through. 

Resolved! How do i cancel an order

I ordered an ipad but chose the wrong one, i need to cancel the order and do it again.  HELP!!

MLucas by Visitor
  • 485 Views
  • 2 replies
  • 4 Helpful

Dispatched

Hi has anyone had their iPhone 16 dispatched email or updated on that app yet I ordered on the pre-order and it’s still not updated

Sim free EE Iphone 16 pro max order

I ordered the phone  on 23rd September but haven't received the confirmation of order email. Ee hasn't also posted when it will be delivered or estimate delivery date .

IPHONE 16 PRO MAX ORDER TRACKING AND CUSTOMER SERVICE

I placed an order last week for the new iPhone 16 pro max, I was on the phone for around 2 hours and was advised the phone was ordered and would be out to me  Friday 20th, I called up the day before to see the delivery time and was advised it was nev...

Ordered eSIM on the 20th, still waiting after 5 days

Hi,I ordered a 24 month eSIM on the 20th to be delivered to my flat.- How can I follow up on the order? I haven't heard anything since the emailed order confirmation, and can't seem to track the order through the app or online. The app said 1-2 worki...

shook210 by Investigator
  • 536 Views
  • 4 replies
  • 0 Helpful

Number

Placed an order last week. Had my upfront cost refunded to me but no explanation why. Also seeing the number calling me could be a potential scammer. Is **** a actual ee number    [Mod edit: Please do not share private information as your posts are ...

_kb2344 by Visitor
  • 299 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade tracker not working

I upgraded online over a week ago, I recieved an email notification with an order code. I've tried to track online but get an error message. When I choose the option to check via my logged in profile, there is no record kf ny order. I have tried to c...

Lsanford by Explorer
  • 411 Views
  • 3 replies
  • 4 Helpful