New phone contract.

[Taylo160691]

Good morning.

I ordered a new contract phone yesterday from EE I am a new customer coming from o2. I paid £30 upfront for the phone and got all my contract details but hours after got a sms saying there was a problem with my order, I have tried calling but due to my shocking o2 service the lady on the other side could not hear me so not sure how I can resolve without speaking with someone.

[Ritu_D · Accepted solution]

Hi @Taylo160691 

Welcome to the community. 

Thank you for placing an order with EE. 

As you have received a sms asking you to get in touch with the relevant team, you will need to give them a call to proceed with your order. 

You could try calling them from an alternative line on 07953966150. 

Thanks 

Ritu