Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63889 Views
  • 120 replies
  • 15 Helpful

Galaxy Z fold 7

Do we know when these will be dispatched? I was under the impression today is release day and I ordered a 1tb one about 2 weeks ago. Not being impatient but need make sure I’m home to collect it.

Tatne111 by Investigator
  • 662 Views
  • 5 replies
  • 2 Helpful

Resolved! New EE customer waiting for phone to arrive, can't contact anyone

I signed up with EE on Monday 21st July, my phone was supposed to be available for dispatch in 1 working day according to your website. I have heard nothing since receiving my order number.  I have already checked the dpd app and there is nothing.The...

LRansom by Visitor
  • 583 Views
  • 2 replies
  • 1 Helpful

Resolved! No tracking sent

I originally made an order a few weeks ago and my device was out of stock my order was cancelled as I phoned up and hadn’t received tracking after 5 days. I’ve reordered the device on the 22nd, the phone was in stock and when I spoke over the phone b...

Resolved! No update on z fold delivery 😒 ordered on the 16th of july

Had order confirmation and it says its been dispatched, yet I've heard nothing from dpd or other companies. In the confirmation email it says expected delivery on the 18th of July 沈 big sad its not delivered.Id love some clarification is its out of s...

Luked99 by Investigator
  • 666 Views
  • 5 replies
  • 3 Helpful

Flip7 order issue

I preordered the Flip7 through the online website and recieved confirmation of such upon funds being withdrawn from account. Since then I have recieved no reply or update regarding this and at 1am last night the deposit was put back into my account a...

Kairolu by Visitor
  • 381 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my order?

Order number:**************, When I'm recived my order.i didn’t recived any email or call.please cheak and solve this problem as soon as possible 

Aburabby by Visitor
  • 425 Views
  • 1 replies
  • 2 Helpful

Cancelling an order

Hi,I made an order for broadband installation yesterday but need to cancel this.I cant get through at all on the usual contact numbers, they aren't even ringing.Please can someone let me know how i can do this - as there doesnt seem to be any other p...

Resolved! Asked to call but can't as have no phone

I ordered a new phone but had email that said please call but I can't cause I don't have a phone  [Mod edit: removed personal details from username]

Resolved! Missing EE £50 Game card Voucher

Hi,I ordered a Meta Quest 3S with a £50 Game card back on 10th November 2024 and the voucher still hasn't arrived. Please could somebody look into this?