Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55949 Views
  • 118 replies
  • 15 Helpful

Resolved! “Oops your trackings timed out

Hi,  I ordered a iPhone 16 plus on Saturday the 2nd and I haven’t had another email and I can’t seem to be able to track it. I’ve tried on different devices and I’ve also refreshed and reloaded the page multiple times. if anyone can help that would b...

Resolved! Can't claim Pixel Buds

Morning,When I decided to purchase the Pixel 8 Pro (End of October) the website was advertising that I could claim the Pixel Buds, now it has been two weeks so I went online to claim them. When I do it tells me I purchased them too late and now canno...

Lykol by Visitor
  • 580 Views
  • 1 replies
  • 0 Helpful

When I can expect my phone

Ordered my phone on 31/ 10/2024 still haven't received ... Customer manager in Woolwich branch has been rude and unprofessional once I asked him why my phone hasn't been delivered on a promised date start loughing at my face and said it can take up t...

New mobile phone order

I ordered a new mobile phone over the phone on Saturday 2nd of October. Samsung 24. I haven't had any messages nor can I track my order as no reference order. I should of arrived today but haven't received any messages or text regarding this order. T...

Web28 by Explorer
  • 327 Views
  • 2 replies
  • 1 Helpful

Resolved! Delivery

I ordered an upgrade on a laptop dpd attempted to deliver it today but asked for a code but I have not been sent one so he left with my laptop how do I sort this out 

Phone and contract

Where is my order got no tracking details 

Kel54 by Investigator
  • 332 Views
  • 3 replies
  • 3 Helpful

When will I receive my iPhone 16 pro max?

I order mine on the 19yh September but said its in the pre order stage. Nothing been said on when it will be dispatched or shipped. Would love to know how long I have to wait on it. Any help from EE would be greatly appreciated.

16 Pro Max 256 Black Titanium 13 Days Still Processing

I placed an order for a 16 Pro Max 256gb in Black Titanium 13 days ago - when the item showed as “in stock” on the website. 13 days later, and the order is still “processing”. My card has already been charged so I’d like to know when I’ll actually ge...

Resolved! Upgrade sim only issue

Hi I am trying to upgrade my sim to another sim only deal but on the upgrade section it is only showing me unlimited high price sim deals? Does anyone know where I can find the standard sim deals at a lower price without unlimited data? Thanks

Frank241 by Explorer
  • 437 Views
  • 2 replies
  • 1 Helpful