If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi. I placed an order on the 29th November 2024 for Meta Quest 3 and all I've had so far is an email saying order confirmed. But I've had no email or message to say item dispatched. Phone 150 is an absolute nightmare and spent hours on hold just wait...
I cant describe how awful my experience has been.I switching from vodafone to EE because of coverage issue in my area.ordered a sim from EE, 3 weeks on it’s not delivered yet, i keep calling and following up they say theres no way they can track it!...
Hello, my ee parcel was set to be delivered on Tuesday, however there was an "incident" Dpd customer service is only saying that I need to contact EE myself so that they can start a "investigation" I need that parcel, it's my upgrade phone . I can't ...
I upgraded my phone yesterday and I’ve had no confirmation email, and it’s not showing up on my account? Tried online chat and they haven’t responded all day. It’s not showing up in my EE account or anything, does this mean it didn’t go through?
Just tried to buy a phone through the website and i have had the upfront cost taken but no emails or anything
I ordered a new phone unable to track keeps saying oops
Hello I placed an order this afternoon via EE online store, payment has been taken £149 but I have not received any confirmation of my order which is bit alarming,I have contacted the resolution team but have yet to here, yes I have checked my spam a...
Hi, I ordered new sim card on 03/12/2024 , still waiting for delivery, not received yet. Order number xko********** Thank you [Mod Edit: Removed order number from public post] Darius
I recently early upgraded through the app to then be told that the order hasn't been received, even with an order number. App showed an early upgrade fee of £50 which is correct but your system showing over £300. So now I'm out of £50 and I don't hav...
Hey all,I wanted to post about how to get proof of purchase as there was nothing online about it. In order to get a proof of purchase from EE, you need to call them (pass security checks like name, address, email etc.) and ask them for proof of purch...
