If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I really need some help!!!! My phone was due to arrive last week and it still hasn't. I am going away tomorrow and EE are being so unhelpful as I need to cancel this contract as it has not arrived. Please could someone help- your customer service is ...
I'm currently upgrading from SIM only to a new phone and I placed the order on Sunday. I've had the confirmation email saying it will be despatched within 24 hours but I've still not heard anything at all. When I check my orders online it's not sho...
Refund my money order no .xko********[mod edit: removed personal details from the community]
I haven’t received my refund and it’s been a whole month, I’ve been out on hold for two hours???
I’m trying to add another sim only plan to my account and it’s not allowing me to do so anyone know why
I ordered an upgrade , DPD delivery came within 24 hours and I didn't have the pin number at hand the delivery driver said he would return the next day (Thursday 29th August) but he hasn't returned I have no idea where the phone is now ;-(
Hi fellow EE customers, I have decided to order the home security bundle plan which comes with the motion sensor, as a hearing Impairment I have been prone to 'unexpected triggers,' would this be a good idea coming from a 21-year old?
I have a broadband order with a VOL order number and also have an account number but on my phone it just whirls round and times out, any help?
Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying d...
I ordered a contract phone last Saturday I've had confirmation and also confirmed when my payments will be taken by direct debit but still not received my phone. I've tried tracking but it just keeps saying will be delivered in the next 1 to 2 days ...
