Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51661 Views
  • 117 replies
  • 15 Helpful

HELP

I really need some help!!!! My phone was due to arrive last week and it still hasn't. I am going away tomorrow and EE are being so unhelpful as I need to cancel this contract as it has not arrived. Please could someone help- your customer service is ...

Order Delay

I'm currently upgrading from SIM only to a new phone and I placed the order on Sunday.  I've had the confirmation email saying it will be despatched within 24 hours but I've still not heard anything at all.  When I check my orders online it's not sho...

Refund

I haven’t received my refund and it’s been a whole month, I’ve been out on hold for two hours???

Skabbia06 by Investigator
  • 369 Views
  • 5 replies
  • 0 Helpful

DPD Delivery - Not returned

I ordered an upgrade , DPD delivery came within 24 hours and I didn't have the pin number at hand the delivery driver said he would return the next day (Thursday  29th August) but he hasn't returned  I have no idea where the phone is now ;-(

Tracking order issue

I have a broadband order with a VOL order number and also have an account number but on my phone it just whirls round and times out, any help?

Recieved succesful email

Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying d...

Cc21516 by Investigator
  • 475 Views
  • 9 replies
  • 0 Helpful