Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51659 Views
  • 117 replies
  • 15 Helpful

Refund

I haven’t received my refund and it’s been a whole month, I’ve been out on hold for two hours???

Skabbia06 by Investigator
  • 369 Views
  • 5 replies
  • 0 Helpful

DPD Delivery - Not returned

I ordered an upgrade , DPD delivery came within 24 hours and I didn't have the pin number at hand the delivery driver said he would return the next day (Thursday  29th August) but he hasn't returned  I have no idea where the phone is now ;-(

Tracking order issue

I have a broadband order with a VOL order number and also have an account number but on my phone it just whirls round and times out, any help?

Recieved succesful email

Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying d...

Cc21516 by Investigator
  • 470 Views
  • 9 replies
  • 0 Helpful

Pixel 9 Pro XL - Obsidian 256GB

Hey guys, Went into store and sorted my upgrade on Friday morning but haven't seen any updates to the tracking. Guys in-store said phone would be available to pick up a couple of days after being ordered, just wondering if the timeline is usually wor...

SJK9476 by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

Resolved! Ps5 order

Hey guys, hoping you can help. I ordered a ps5 yesterday as an add on to my current contract. I have recieved the confirmation email which says as the heading thanks for your order and also includes the order number and they will let me know when it ...

RB321 by Explorer
  • 439 Views
  • 3 replies
  • 1 Helpful