Sim Free Mobile phone returns policy and invoices

[CherryPicker999]

Hi

What is the actual returns policy for sim free phones ordered in November?

1. Request within 14 days of delivery?
2. Request within 1 month of delivery as shown on order tracking?
3. Extended Christmas returns:  Any goods bought between 20 October 2025 and 25 December 2025 can be returned up until 8 January 2026?

How does one receive an invoice for orders?

Does EE provide a VAT invoice?

Regards

[Northerner]

Hi @CherryPicker999 

Your 14 day consideration period does not start until you receive the device. 

Points 2 & 3 are irrelevant unless the device becomes faulty outside of 14 days but if you contact EE within this period and ask for a return then this will be processed as a return within 14 days but you must return the device promptly.

Last two points you'll need to speak to EE CS on 150 and request these. 

Thanks 

[CherryPicker999]

EE stated that if the mobile phone is not opened (sealed box) they may be returned under the Christmas returns = 8 Jan 2026.

Does EE provide VAT invoices or not? They refused. This is odd for a sim free mobile phone.