Returns

[Liz151]

returns policy- it says you can return in 14 days, if i ordered a sim free iphone and opened it, tried to set it up and decided i didn't like it, is it okay to return within that time period even though it was opened? 

[Ritu_D · Accepted solution]

Good morning @Liz151 

Welcome to the Community. 

If you purchased the Sim free iPhone online or over the phone you will have 14 days to return the device. 

Yes you can return it if you have opened it too, all you need to do is contact Customer services and advice them you would like to return your device. 

You can find more information here Returning a device or SIM within 14 days | Orders Help | EE

Thanks 

Ritu