Upfront money taken, no order confirmation email

[sshini93]

Hi hope anyone can help or had similar experience. I placed an order for iPhone 17 pro yesterday at around 16:34pm. Upfront payment has been deducted from my bank but it says as pending. Also it strange but for some reason I did not receive any order confirmation email whatsoever. The only email I got is pre contract information and contract summary. I have called up customer service and they said they can’t find anything on the their system yet. Do I have to wait 24-48 hours as some suggested because honestly it’s weird not to receive anything after an upfront payment has been taken 

[Ritu_D]

Hi @sshini93 

Welcome to the community. 

I can imagine you are eager to receive your order. 
Could you check in your spam/junk mail to see if your confirmation email is in there? 
Is the payment showing as pending with your bank? 
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

Thanks 

Ritu