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Change my mind on new phone

Lucci2Sticks1
Investigator
Investigator

So I recently took out a new contract with an Iphone 17 Pro, and am happy with the phone. However, I was not aware that there was a Pro Max available and that the size would be smaller... I'm used to using larger phoned due to my bad eyesight and now want to go with the Pro MAX instead of the Pro. I'm within the 14 days. Is there a way to keep the contract and simply have the phone changed??

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Lucci2Sticks1  You need to call customer support about this.  You can’t just swap the device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

The plan & phone are linked, you would need to return the phone to exercise the 14day "change of mind" right of return and re-order whatever you do want.