Terrible service from ee and DPD

[Poorservice3000]

I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information updated to say they tried to deliver (they didn’t, I was there). I expected another delivery attempt the next day but then it updated to say it was being returned to ee. I contacted ee and they said they couldn’t do anything and my order would be cancelled and I would need to reorder and wait another 28 days. They had no proper escalation process and pretty much went straight to it being an unresolved complaint that I now need to raise with trading standards. I also spoke to dpd and couldn’t even complain. They kept telling me to talk to ee or to raise a complaint via there chat service, which just kept repeating that my parcel is being returned to ee. So I’m left with no phone and no way to complain - absolutely disgraceful service all around!!

[Chris_B]

@Poorservice3000  the problem is with DPD not EE,  with a failed delivery the device is returned back to EE and EE can not just send it back out again.  There is a returned procedure that has to be followed for none delivered item. 

[Neeraj216]

They are doing same thing to me since 5 days , I have seen more cases like this reported on reddit . So the fault lies with EE to use their service .

[Chris_B]

@Neeraj216   Care to link to them on Reddit?  I’ve just search for anything recently and the best I can find it’s about 1 month ago and it wasn’t a failed delivery.  

The issue doesn’t lie with EE because it’s using DPD,   Any courier service could do the same and then I suppose it will be EE’s fault for using that service wouldn’t it.