Hello @Stey ,
Welcome to the community,
This is a public forum and you have just put your order number for everyone to see, needs removing.
Have you checked your spam/junk folder? It often goes in there.
Depending what device you ordered, depends whether there are others waiting for theirs, as they are delivered on a first come first serve basis.
What model, storage size and colour did you order?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
