Hello @Jodielb ,
Welcome to the community,
You write that you did not receive the PIN number from DPD.
Did you receive notification of delivery from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, where you will receive the PIN number to be shown to the driver?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
