Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

wheres my order

can you let me know the status on my order - its been a fair few days since dispatched  order number xko29*******obsidion black pixel 8 pro thankyou![Edit: Private Information removed. Please don't Include any Personally identifiable information]

jmandevo by Investigator
  • 400 Views
  • 5 replies
  • 0 Helpful

order - no access to phone to see SMS delivery

Hey, i recently ordered a pixel pro - it says out for delivery and to check text messages for updates on time slot etc.. how can I find out when its going to be delivered as my phone is currently broken and have no access too see SMS messages. Would ...

EE online chat

i received a link for chat to complete my order i click on the link it says service is unavailibile please guide me.

owenju by Visitor
  • 391 Views
  • 4 replies
  • 0 Helpful

Resolved! Pixel 9

I've ordered the pixel 9 it says we usually dispatch within 24 hours but on the site when I look it says usually dispatch within 21 days?

JontyR10 by Explorer
  • 425 Views
  • 4 replies
  • 2 Helpful

My Night and Day experience with EE

I couldn't have had two different experiences when recently contacting EE.Both my home Broadband and mobile commitment periods were coming to and end.The first to expire was my broadband, I did a little shopping around and found Vodafone were offerin...

Resolved! number to speak to a EE human

I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...

gadget1973 by Established Contributor
  • 403 Views
  • 4 replies
  • 1 Helpful

Order

Hi, I ordered a new phone last night, I haven’t received my tracking info. When looking, the marker is on order dispatched… but no tracking number. How long can it take to receive your order? I am currently without a phone..

Lied to

I was instructed of Chloe from Dundee sales team my pay as you go sim would be upgraded to pay monthly after 24 hours as she told me I passed credit check 2 month later and I’m still on pay as you go she lied to me to get me off the phone  I left her...