Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52837 Views
  • 117 replies
  • 15 Helpful

Upgrading phone

I went through the app and chose my upgrade, I had an order confirmation email but nothing further. I can’t track my order as it says it’s unable to do so.. has anyone else experienced this? 

JTaylor4 by Explorer
  • 355 Views
  • 3 replies
  • 1 Helpful

Pixel 9 Pro

Hi, when will the Pixel 9 Pro be delivered by those that have preordered?  The staff member said that the release date was today (09/09/24) and it might be delivered either on the release day or the day after, is this still the case? Thanks!

sesson26 by Explorer
  • 567 Views
  • 3 replies
  • 0 Helpful

Resolved! Return mobile

Took a contract out over the phone for a Samsung handset but would like to cancel as I can't make the leap from iPhone 15 pro max to android. I have followed the returns process of texting RETURN to 150 but after entering IMEI number and confirming o...

I ordered a phone online

I ordered a phone online and paid 30 pounds, it was written that I needed to call the specified number, I called, waited exactly 20 minutes and was not connected to the manager, what should I do, there is an order number

When will i get my order pixel fold?????

I was expecting this on the 4th.  I got a mail saying my order is on track and wait for the DPD delivery update. NOTHING!!!!!!!!!!!this is not good enough!!!°°°

order for sim

I have waited more than 5 working days for my sim! Where is it? Unable to track order as the order number does not work in tracking Tracking number is [Mod edit: Please do not post order numbers on the public board. Thanks!]

Sim cards

Hiya. I registered to EE and bought an unlimited sim only plan. Trying to contact customer service but the only options they have got is for mobile phones or broadbands/tv/laptop. Tried to choose 1 and ask me for a number that I want to discuss about...

No contact or delivery

I ordered a 24 month sim contract on 1st Sept and did PAC number to cha ge from current supplier. I now have no service as EE have not yet set this up despite me spending 3 evenings speaking to different advisors who co firmed it was all now set up. ...

Lchap24 by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

New phone contract

My new phone arrives on Monday you have stopped my international data roaming on my account.i will require the facility on my new phone so will I have to reinstate it

Paddy151 by Visitor
  • 308 Views
  • 1 replies
  • 0 Helpful

Pixel 9 fold - WHEN?????

So - I spent over 4 hours the other week holding for customer service so that I could complete my purchase.   I was told the 4th was the delivery date.I got a mail on the 4th telling me:"Your order's on track.Your order is confirmed but we’re awaitin...