Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61129 Views
  • 118 replies
  • 15 Helpful

Order

I ordered a new phone yesterday, i then received a text advising me a new document had been added for my new phone, i couldn't locate this but does this mean my phone has been dispatched as ive had no communication to advise its been declined or not....

Hi

Hi £30 got taken from my account yesterday upfront but my order was cancelled but I still haven’t received the £30 back into my bank account 

My order

Hello I want to find out about my recent order

Akuakofi by Visitor
  • 353 Views
  • 1 replies
  • 4 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by Investigator
  • 8638 Views
  • 44 replies
  • 43 Helpful

Order number

I ordered a new handset on 28th Dec which has not arrived yet. I can see my documents etc but when will my order be despatched or where is it? [mod edit: please do not post personal information such on the public board. Thanks!]

Order

Hello,I was trying to get in touch with someone but they cannot help me,its about my order and also they are saying they cannot verify my account because there is no password,could you please get in touch with me so I can explain my situation?Thanks

Lavi1217 by Visitor
  • 333 Views
  • 1 replies
  • 2 Helpful

Delivery

Whats going on with ee. I can honestly say i don't think i will use them again.I ordered a phone on 1 to 3 day delivery period.It's now almost been three weeks. First package was apparently lost. Second one sent to wrong adress. Third one has been at...

Resolved! Phone order

I need to know where my order is as I haven't received it and I can't seem to track it as the timer keeps running out 

Roxy26 by Investigator
  • 638 Views
  • 7 replies
  • 3 Helpful

Resolved! Where’s my order

I order an iPhone 16 pro on the 5th of January and got an email that evening to say my order was on its way.I chose to have it delivered to the store but I haven’t had any updates from them.What should I do? 

Megan177 by Investigator
  • 588 Views
  • 5 replies
  • 2 Helpful

Battery Pack delivered instead of upgrade

I am feeling very desperate and devestated and hoping anyone can help if they have been in the same position. here is the complaint email I sent EE "I am writing to express my extreme dissatisfaction with my recent experience upgrading the phones on ...

Sunahus by Investigator
  • 1424 Views
  • 15 replies
  • 3 Helpful