If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi All,I just completed a sim only purchase via a phone call to the sales team. I was sent a contract to view and sign via text, which quoted a price of £25.90 (I still have access to this link and it is still showing as £25.90), however upon receivi...
Hi, I ordered a new sim only on the 20th. I still have not received them ( as EE added another when ordering.) Phoned customer services on a friends EE line and they are saying it has not been put through on there end. Please can someone help. I have...
I have family coming to the UK from abroad for a holiday and they would like to get a sim to use while here as it's cheaper for them. I am ordering one online and have come to the section re PACs and STACs. Can I just ignore this as it's not a case o...
Good evening,Last month after I had been with EE for 6 months on a SIM only plan, I was told I could upgrade to a handset. I went on webchat and went through all the usual what type of phone, colour, size etc, and the advisor said, thanks for your or...
Hi,I ordered a SIM on Tuesday, paid for it, it's out of my bank, and no sign of it after 3 days. Also, no sign of my order in my EE account. So no evidence of purchase other than email...which shows no receipt of price paid.Not a good start. All othe...
Don’t order anything from ee ! I made an order delivery stated 2-5 days it’s been well longer then that my last day in the uk tomorrow won’t be home for 2 months so god knows what happenes to my order . You got 14 days to refund but first you need to...
Morning. I dealt with a fab guy for EE yesterday, who sorted a great deal over the phone. He gave me an account number and said to download the app. I asked if I needed anything else.I have paid the upfront cost, not had a single email so I don't ha...
Ordered my son some headphones this evening and somehow selected our correct street and summer but in a different city? Can this be corrected before they get delivered?
I ordered the xbox series x bundle with £140 ee game card yesterday morning, but I haven't received the confirmation email.I paid £10 up front.I also did a separate order for a switch, which the £20 upfront payment is showing on my account, and I als...
