Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53677 Views
  • 117 replies
  • 15 Helpful

When will i get my order pixel fold?????

I was expecting this on the 4th.  I got a mail saying my order is on track and wait for the DPD delivery update. NOTHING!!!!!!!!!!!this is not good enough!!!°°°

order for sim

I have waited more than 5 working days for my sim! Where is it? Unable to track order as the order number does not work in tracking Tracking number is [Mod edit: Please do not post order numbers on the public board. Thanks!]

Sim cards

Hiya. I registered to EE and bought an unlimited sim only plan. Trying to contact customer service but the only options they have got is for mobile phones or broadbands/tv/laptop. Tried to choose 1 and ask me for a number that I want to discuss about...

No contact or delivery

I ordered a 24 month sim contract on 1st Sept and did PAC number to cha ge from current supplier. I now have no service as EE have not yet set this up despite me spending 3 evenings speaking to different advisors who co firmed it was all now set up. ...

Lchap24 by Visitor
  • 337 Views
  • 1 replies
  • 1 Helpful

New phone contract

My new phone arrives on Monday you have stopped my international data roaming on my account.i will require the facility on my new phone so will I have to reinstate it

Paddy151 by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

Pixel 9 fold - WHEN?????

So - I spent over 4 hours the other week holding for customer service so that I could complete my purchase.   I was told the 4th was the delivery date.I got a mail on the 4th telling me:"Your order's on track.Your order is confirmed but we’re awaitin...

Re: Parcel lost/stolen with DPD?

Hi I've had the same situation happen to me I ordered the s23 on the 29th Dec was meant to recieve on the 30th but then to have a text from dpd saying it was delayed and held at the depot in Glasgow. There been no change since then so yesterday I pai...

Pixel 9 Pro Hazel 256GB

Hi,I preordered the phone on 15th and received a message on 18th that I need to call them for more details to confirm my order.Once I did that firstly, they changed the contract price which all I agreed to at that time because I was not given another...

Tracking Error

Hello I ordered a Pixel 9 Fold on the 28th and my tracking page has an error, it has shown this order dispatched since I made the order but I've had no other messages since my order confirmation and the phone was only released on the (yesterday)4th s...

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Fraud by EE

As I hold a number of contracts with EE and you do not want to answer the phones i will be cancelling all of my 6 contracts with you.  EE has taken money from my wifes account and not provided any service order reference *********