Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71499 Views
  • 124 replies
  • 15 Helpful

Resolved! Order

I have ordered a galaxy z flip 7 but on the order email its saying my old number on it which I can't get to @admin so I was wondering if I can change the number on it 

No update - iPhone 17 Pro Max

Placed an order on the 15th online and there has been no update till date.This is unlike EE, never had such an experience before.

h2dizzo1 by • Investigator
  • 1008 Views
  • 6 replies
  • 1 Helpful

ESim Cancellation - can't get through on phone

I purchased an eSim deal this morning - it seemed too good to be true and that's exactly what it was, I'd been redirected from a search engine to the ee website but the eSim (EE multi-sim) I ordered was no longer available.  Spoke to someone a short ...

LauraC47 by • Visitor
  • 521 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 17 pro 256 tacking issue

I have ordered 17 pro 256gb cosmic orange on 14th sept got confirmation email and that’s it and I couldn’t track with order number 

Dp1714 by • Visitor
  • 552 Views
  • 1 replies
  • 2 Helpful

Resolved! New order cancelled

Placed an order for a sim only deal yesterday and tody have a text saying the order has been cancelled but with no explanation as to why. Bit puzzled, do they normally follow up with an explanation? 

Scott6488 by • Investigator
  • 910 Views
  • 4 replies
  • 0 Helpful

Order issue - Tracking timed out?

Good day, I ordered the samsung 25 egde 2 days ago (through upgrading), got the email detailing everything including an Order number. However every time i am trying to track the order, the tracker is coming up with oops, tracking timed out. Looked on...

Resolved! iPhone 17 pro max delivery

Hi I had an issue online when preordering the new 17 pro max and called for you to say it wasn’t actually done so completed over the phone and was told Friday they are being delivered and still no updates on the app, is there any delays with the deli...

Apple Ultra Watch 3 Order Fiasco

Ordered my new Apple Watch Ultra 3 49mm Black Titanium case with Black Titanium Milanese Loop. I have up until today had no tracking from EE or PDP. Literal hours on the phone to EE I find the wrong mobile has been put on the DPD order so this has st...

Order tracking

I ordered a new phone as an upgrade on Wednesday and the next day received a text that it was cancelled but gave no further information. I then went into the local EE branch and they had tech issues so I couldn't get a new phone there either.I then o...