Order fraud

[LoveMary]

My account has been fraud by a Neiber 

I need to cancel it and get my refund it has been fraud from my account from a stolen phone to ordering a new one need help asap I’m a EE customer who had my old phone taken from my apartment and has ordered a fresh one off of my account with EE  

[Christopher_G · Accepted solution]

Hi @LoveMary 

Welcome to the community.

I recommend speaking with our Customer Support team as soon as possible. They'll be able to open an investigation into this and will do their best to help you.

Chris