If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
My new phone arrives on Monday you have stopped my international data roaming on my account.i will require the facility on my new phone so will I have to reinstate it
So - I spent over 4 hours the other week holding for customer service so that I could complete my purchase. I was told the 4th was the delivery date.I got a mail on the 4th telling me:"Your order's on track.Your order is confirmed but we’re awaitin...
Hi I've had the same situation happen to me I ordered the s23 on the 29th Dec was meant to recieve on the 30th but then to have a text from dpd saying it was delayed and held at the depot in Glasgow. There been no change since then so yesterday I pai...
Hi,I preordered the phone on 15th and received a message on 18th that I need to call them for more details to confirm my order.Once I did that firstly, they changed the contract price which all I agreed to at that time because I was not given another...
Hello I ordered a Pixel 9 Fold on the 28th and my tracking page has an error, it has shown this order dispatched since I made the order but I've had no other messages since my order confirmation and the phone was only released on the (yesterday)4th s...
As I hold a number of contracts with EE and you do not want to answer the phones i will be cancelling all of my 6 contracts with you. EE has taken money from my wifes account and not provided any service order reference *********
Hi i received an email saying my order was successful and also received my direct debit information . Has my ordered been processed ? As I have not received a dispatch email and it’s been 2 days
I would love for an EE Forum Admin to get in touch with me if possible, please.I managed to get online and log in at 1pm and process my anytime upgrade for the iPhone 15 Pro Max with no issues - happy days! I got the email from EE to say you have my...
Hi! I hope I've selected the right forum but I want to ask whether this is on purpose or a website issue.I selected the 100GB student SIM plan for 24 months (£21 p/m) and after clicking 'buy now', the checkout page(s) showed me a 125GB 30-day Essenti...
I ordered an eSim on the 3rd and have an order reference number, I've had no updates since and the order progress just says it'll be with me in 1-2 days. That's since the order was placed. I've tried calling to discuss but my existing phone sign...
