iPhone 17 Pro Max order

[Eoz1708]

I ordered the new iPhone 17 pro max on September 21st 2025 and was advised up to 28 days for delivery. It has been over 28 days, I have called 150 and was advised Apple would send stock by today (24/10/25) and I would  be updated. I still haven’t heard anything, can you please confirm when you expect Apple to send more stock and when I am likely to receive my order please? 

[Chris_S]

Hi @Eoz1708 

I'm sorry to hear that you've still not received your new device, I can imagine you'll be excited to get your hands on it.

What was the colour and memory size that you ordered?

Chris S

[Rountreee]

I also placed an order for an iPhone 17 pro max on the 21st September and I haven’t received any updates since. I can’t even track my order cuz it keeps telling me that my reference number is wrong. It has now been 33 days and I don’t know where my order is. I called up EE a few days ago and they just said to me that my order is on back order and I need to just wait but it’s been more than 28days.

[Eoz1708]

256GB in silver.

Sent from my iPhone

[Chris_S]

It looks like the wait time for that device is more than 28 days, however, I don't have any further information than that on wait times.

To get a specific update on your order, you can give us a call, and a guide can take a look into our order for you.

You can also track your order by entering your order reference on our tracking site

Chris S