Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62424 Views
  • 120 replies
  • 15 Helpful

Resolved! EE sent wrong device

I recently upgraded my phone online with EE, I chose the iPhone 16 Pro 128gb in desert titanium and the EE all rounder tariff. I arranged the upgrade online and updated my address details at the same time as I’ve moved house since I last upgraded my ...

Resolved! Sim free phone order not recieved

I have ordered Honor X6a a week back and have not received any updates on it. I have called helpdesk and they informed me that you will start to get updates in 2 days but no luck so far.can some one help or provide me contact number/email to check wh...

craj by Investigator
  • 781 Views
  • 9 replies
  • 6 Helpful

Resolved! Order number

Trying to track my order and it keeps saying order number timed out and won’t work 

I need a reciept from 2023

My phone just got bricked.  I'm trying to claim via insurance but I can't find an email with a recipient for a purchase of the phone.  Is this something EE can send me?

amans1ngh by Investigator
  • 384 Views
  • 1 replies
  • 2 Helpful

delayed order

hi everyone , i ordered s25 ultra on 6th Feb, initial deposit paid and till now no corresponding responds . i went to a near by office was told to wait till the phone arrives , no specific date given.i called customer care yesterday and i was told my...

ayanfe by Explorer
  • 398 Views
  • 1 replies
  • 1 Helpful

Ordered contract phone paid upfront cost no email confirmation

Ordered phone last night around 7pm not had no confirmation what so ever called EE and alls they have said is to wait 24 hours ?! WTH seriously?! the money is pending at the moment but been took of my balance ?! do I just call my bank and tell them I...

Lo1769 by Explorer
  • 470 Views
  • 2 replies
  • 2 Helpful

Resolved! Samsung 25

Hi wondering if anyone can tell me how long I will have to wait on my order it's been over a week and still awaiting delivery xx

Samsung s25 pre-order upgrade

Hi.I upgraded my phone to a Samsung s25 which was pre-ordered at an EE store. The phone has not been sent since 3rd February until now. What is the average waiting time? The phone is mint colour.

Barman285 by Investigator
  • 591 Views
  • 5 replies
  • 2 Helpful