Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72367 Views
  • 124 replies
  • 16 Helpful

Resolved! Samsung Galexy s24 order

Samsung Galexy S24 order,I placed and order for a Samsung galexy S24 with a paid E-SIM, phone was paid for everything was good, said it was to be deliverd within 2-3 days its been 5 with no updates, Is this normal?

My order

Read moreHello, i ordered iphone 17 pro in cosmic orange yesterday on 3 oct 2025 please help me with my order Hello, i ordered iphone 17 pro in cosmic orange yesterday on 3 oct 2025 please help me with my order 

Online upgrade

Hi, I received a friends and family code from a friend who works at EE and was told I could only use it for an upgrade online. When I try to do this, it lets me select the phone I want, but as soon as I press ‘upgrade’ it takes me to a page saying th...

Ellie_12 by • Investigator
  • 577 Views
  • 3 replies
  • 1 Helpful

Resolved! Parcel not tracking

I recently purchased a sim only plan with student discount. I am still waiting for the sim almost a week now when I received my first monthly bill earlier this morning. Where is my SIM card and why am I getting billed when I’m not even using it yet? ...

Jewel89 by • Explorer
  • 623 Views
  • 3 replies
  • 2 Helpful

I have issue i order iphone 17 and the cut upfront feom my account now i get msg issue in my order and also i want to know about my order issue

Resolved! Iphone 17 pro max Order tracking

I am seeking an update regarding a recent phone purchase. I placed an order yesterday and was advised that it would be shipped within 24 hours. While I received the initial order confirmation email, I have not yet received any dispatch or tracking in...