Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51745 Views
  • 117 replies
  • 15 Helpful

Awaiting new sim

Wonder if anyone can help..I ordered a new sim nearly 2 weeks ago and it still hasn’t arrived. Any number I find to speak to someone doesn’t lead me to the right place. Should  it have arrived by now??Thanks in advance! 

Harry__ by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

eSIM details

Hello people!I have recently ordered an eSIM with a plan on it with a transfer on to my old number and I was wondering how long I should wait and how am I going to receive my number? Online or physically via post? 

Resolved! cant upgrade help!

hi there.Ive had my sim only for just over 6 months now,and I fancied a new device as it came up eligible for upgrade(well its been counting down the days for me really on the app )so I picked the new iphone 15 and everythings fine,until i get to the...

stui by Explorer
  • 493 Views
  • 3 replies
  • 1 Helpful

Add on I phone 15 yellow

Ordered an add on 2 days ago keep checking progress it's just saying can't be shown right now 

Kjo3 by Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

Iphone 15 monthly payment

Hey everyone, i ordered an iphone 15 from EE , they sent me a sim card followed by some papers that show instructions about monthly payment but still not mentioning any iphone , I just want to know what will happen next ?thanks

Ytk by Explorer
  • 361 Views
  • 3 replies
  • 0 Helpful

Returns not received

Hi, I was wondering if someone could help me. I had torrid time with EE with joining them and was lied to about a few things from the person who signed me up. They promised phone calls to sort out my issues and never called once. I inevitably left th...

Return to Consignor ??

Ordered iPhone on Thursday 30/5 which was confirmed and apparently dispatched. Received DPD tracking but then return to consignor request by EE ?? Now Tuesday- 4/6/24 and no phone still , DPD tracking shows it’s now going back to EE.NO communication ...

SID56 by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

No delivery update and no tracking reference

I put an order in for an iPhone 14+ on Thursday (30th May) which was confirmed on the EE tracking page as being dispatched on the Friday morning. Since then I've heard nothing. No tracking number for DPD and no contact from DPD. EE says they can't gi...

Grimble by Investigator
  • 537 Views
  • 5 replies
  • 1 Helpful

Anytime upgrade is broken

I am really disappointed with my latest anytime upgrade. The first time I used anytime upgrade it was perfect, this time it couldnt be more different.I have upgraded received my phone, received a text saying my old phone was received, received a text...