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Refund

Debbiepretorius
Visitor

‎18-10-2025 07:12 AM

Hi

i I had applied for an upgrade but not yet eligible for one. EE took £50 and awaiting a refund

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-10-2025 07:30 AM

@Debbiepretorius   If you’re not eligible for an upgrade then you wouldn’t be able to place an order for any upfront payment to be made/taken.    The only way this could be done is by you calling customer support so you can be told of the costs involved. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎18-10-2025 11:00 AM

@Debbiepretorius , the upfront cost should be pending on your account and will not be taken, you will see that the amount is back in your account, if you are not eligible for an upgrade.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.