Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56614 Views
  • 118 replies
  • 15 Helpful

Resolved! Refund

Hello,Made an order and didn’t get any confirmation email or so.When finally got connected with someone they told me I didn’t pass checks but upfront payment for phone has been taken and I didn’t receive a refund

Iphone 16 pro max 28 days maybe

I'm sorry but what is it with a multi-million pound company that makes massive orders that they can't turn around and actually give an estimated date of when they will have a product in it's not rocket science, To just state to somebody more than 28 ...

Very poor customer service

Omg this is the worst customer service ever, over an hour trying to speak to someone and at the end I've gave up and my problem hasn't been solved.  

Kjff by Explorer
  • 937 Views
  • 6 replies
  • 2 Helpful

Order

My phone options say I have made an order but I havnt 

Lisa337 by Explorer
  • 302 Views
  • 2 replies
  • 1 Helpful

Would like an update on my new phone + contract I've ordered.

I was given the option to upgrade my phone contract for a £0 fee. Once I chose my phone and contract deal (Z Fold 6) and filled out the order, I received a confirmation email stating that it would be dispatched within 1-2 days. However, I have not re...

upgrade delay

i ordered and upgraded on 20th. have spent hours on the phone since then trying to get my upgrade device sent to me. i have already paid the up front cost and fee last week but still no delivery notification and order number doesnt work. calls are ta...

Resolved! Cancel or amend order

I ordered an Apple Watch but the delivery address is wrong. Can I amend the address or cancel and reorder? The wait to speak to someone on call is very long

iPhone 16 pro max

How long will it take before I get my new phone? Ordered it on 01  october and it still says awaiting confirmation for delivery date. So annoying that there isn’t any more info 郎

Dionas85 by Explorer
  • 460 Views
  • 2 replies
  • 1 Helpful