Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57066 Views
  • 120 replies
  • 15 Helpful

Resolved! Order Reference Number

I recently upgraded my phone yesterday to the Samsung Galaxy S24 FE, in an EE store. I'm trying to claim the Galaxy FE watch that comes with it but it's asking me for a proof of purchase. I've had no email nor have I received any form of receipt so I...

Iphone Pro Max Order

Hi I placed an upgrade order on the 2nd October. The tracking says dispatched but i have not received anything from DPD to say the order is on its way. ive had no communication from EE apart from the thank you for my order email. Thanks  

TomG86 by Visitor
  • 482 Views
  • 3 replies
  • 0 Helpful

Upgrade, no order number

Upgraded my previous watch contract to the new black ultra 2 back on the 20th of Sept. I have a confirmation email and money has been taken however I have received no order number within that email or any other communication. Is this normal practice ...

Order

When am going to hear from someone about my order ********** please   Mod edit: [please don't post personal information on the community].

Order

Hi I placed an order online recently; I am just wondering if you could check the update on it please as ordered a while now.   [Mod edit - removed order number, please don't share any personal details in public view]

grant424 by Explorer
  • 337 Views
  • 3 replies
  • 3 Helpful

Disappointed 😢

I ordered an APPLE WATCH S10 on MondayI received an email as confirmation of the order but no order number, so had to phone to get that in order to track the package.I got home yesterday to find a delivery had been attempted and they would try again ...

LindaT60 by Investigator
  • 400 Views
  • 2 replies
  • 1 Helpful

Refund

Twice I tried to get a mobile twice I paid £30 - I want the refund I was promised £60 please !!!!! Happy enough to take my money but not to give it back !!! 

Johnjo16 by Visitor
  • 361 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: Re: Cancel new contract within 14 days. Will I lose number?

i was called by EE yesterday & this person put me on a 24 month contract to pay by direct debit.I only pay my rent by direct debit & i want to cancel this contract so I can just top up in store only with cash and I hate contracts please help me. plus...

Upfront Cost Not Refunded

An upfront cost was taken from my bank but then the request was declined. I’m now £35 down and can’t set another contract until i get this money back, I was told this would be today. Not happy with the lack of communication with this company. Nor the...