If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I recently ordered a new upgraded phone monday 20th May and received a confirmation email straight away but since then I have received no updates from ee or dpd and every time I check the ' track order' on ee website I keep getting the same mess...
Hello all,I'm looking for details of my upgrade order on the ee website.My new phone arrived today but it was a different model to the one I thought I ordered.I'm trying to check if I made a mistake and ordered the wrong model, or if ee made a mistak...
Hi can use send the information to just my email by any chance instead of txt or is it a automated service txt , just the number I have is a ee already and not in use as my contract has ended , also when I receive my new handset can I then change my ...
I just signed up for the 15 pro monthly contract, I paid the upfront 30pounds but got no confirmation email. The money has been taken out of my account, I am a little worried.
Ee cancelled my order due to credit check but took muupfront payment and this has not been refunded how long will this take to return to my credit card. I’m down £30
Can I have a free phone
Hello just waiting 2 weeks now and so far nothing Thank u
Hi, If i’ve broken the seal of the box but not set up the phone am i still allowed to return it during the 14 day period??
Hi Team,I purchased iphone 15 pro(without sim) last week from EE .It got delivered but i haven't got he invoice yet on my email. I tried reaching out to customer care, they asked Xfo reference which i didnt had, as my order reference starts with "EE-...
Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s saying that “THE ORDER ITS BACK TO TH...
