Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Where’s my order?

I upgraded using the EE app.Got confirmation via email about the order. Since then,no information on the account,online and can’t even get through to EE.EE tracking says dispatched,have no details on any of it.What do I do?

Help

Why did my tracking cancelled for please help XKO********* that’s the tracking code  [Mod edit: Removed order number from public post]

Ordered no email confirmation

I ordered iPhone 15 pro max the money was taken from the account but I have not received a confirmation email I checked my spam and junk folder but still nothing I don’t know if I’ve been scammed or what’s going on 

Mfx by Investigator
  • 407 Views
  • 5 replies
  • 0 Helpful

Cancelled Upgrade due to Single User Fault

I placed an order for a contract upgrade on Sunday, signed the contract and everything went through just fine, receiving an order confirmation shortly after. Come Tuesday I received a text message saying the order was cancelled as I’m not eligible fo...

iPhone 16 pro max email tracking

If I received confirmation of my order and then received email with did mandate does this mean I’ve been accepted for the phone? Or is there chance it could still cancel ? Thanks 

Emmamd123 by Investigator
  • 385 Views
  • 1 replies
  • 0 Helpful

Sim card not received

I ordered an additional phone and sim card on 22/8/24. I received the phone a couple of days later. Its now the 20/9/24 and still waiting for the new sim card to arrive. I called every few days and told there is a technical problem in issuing sim car...

Steve428 by Visitor
  • 304 Views
  • 1 replies
  • 1 Helpful

Pre-order iPhone 16 Pro Max

When does tracking become availble for the pre-order of iPhone 16 Pro Max ?As i have ordered this and was told to allow up for 14 working days? 

Resolved! Iphone 16 pro tracking issue

The tracking doesn’t show any information just got a mail of the reference number unable to get any more information just shows: Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on the progress of your order by t...

Resolved! EE wants my old phone back before receiving my new one

So that year again, EE get to screw us over hours spent on phone calls resolving issues being sent round in circles, never had such bad customer support. The woman on the phone told me to contact likewise who deal with the trade ins I get through to ...