Trying to upgrade sim only .

M752 · ‎12-10-2025

Trying to upgrade sim only Via app and I get message sim will be additional to existing sim contract .
This I do not want.
when trying on the website I cannot upgrade as the website still says I have “ee one discount of £20” this I know does not apply as did not follow through on broadband .
“ee one discount of £20” does not show on the app which os correct , any help appreciated

Northerner · ‎12-10-2025

Hi @M752

Best give EE CS a call on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-10-2025

Hi @M752

Best give EE CS a call on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.