Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59539 Views
  • 124 replies
  • 15 Helpful

Ordered over the phone - no confirmation?

HI,I ordered a SIM only deal over the phone on Tuesday; they said it would arrive yesterday (no sign of it yet) but more worryingly I have just realised I have no confirmation email at all? Not in spam/junk etcIs this normal?

martin2345uk by Established Contributor
  • 326 Views
  • 2 replies
  • 1 Helpful

Backorder iphone 16

I ordered a iphone 16 over the phone the lady on the phone said it be delivered tomorrow etc. I paid next day delivery. On the order tracking jt said it backordered. I like to know roughly how long it will take? I'm not really impressed I paid next d...

Nicky91 by Explorer
  • 515 Views
  • 3 replies
  • 0 Helpful

Resolved! Google pixel 8a ear buds claim

Hi there. I recently bought the pixel 8a and am looking for the link for the ear buds claim. I've only found it for the 8 pro so far. Thanks Hannah 

Resolved! Google pixel earbuds with pixel 8a

I recently upgraded to a Google Pixel 8a on the 29th Nov. How do I go about claiming the earbuds please, I have had no information on how to do this? Thanks

Resolved! When does the 14 day cooling off period begin?

I ordered a SIM only contract Tuesday, they said it would come in the post today, Thursday, but it hasn't - when does the 14 day cooling off period start? When you order it or when you actually receive it..?Thanks!

martin2345uk by Established Contributor
  • 518 Views
  • 2 replies
  • 1 Helpful

Resolved! My device

Hi I ordered a phone on Tuesday I got the thank you email with order number I can't seem to track my order thanks Claire[Mod Edit: Removed personal information from the forum]

Ear Buds Offer with Google Phones

I recently purchased a Google Pixel 8a with which I am very pleased.  However, I was disappointed in that an offer for free ear buds in the listing was misleadingGift with Purchase.Claim a free pair of Pixel Buds A when you buy a Google Pixel 8a.  Of...

ALH44 by Explorer
  • 435 Views
  • 1 replies
  • 0 Helpful

Resolved! Successful order.

Hey, I ordered a phone yesterday morning , and got a successful order confirmation email and paid the upfront cost. however I haven’t heard anything since. What does this mean? Will it be accepted or does it mean there’s a problem? thank you 

Lbah32 by Explorer
  • 449 Views
  • 3 replies
  • 3 Helpful

Resolved! New phone iPhone 16 plus

I ordered my new phone iPhone 16 plus in Black 256gb had an email giving me an order number now nothing since. The order number tracking just comes back as “oops your tracking timed out” can’t get hold of anyone to ask was in the Guide queue for 90mi...

Nasasteve by Investigator
  • 633 Views
  • 5 replies
  • 3 Helpful