"Cannot Load your order right now" Issue.

[Colin_Black_EE]

Theoretically I'm migrating to a new contract after the 18th. (Mobile and BB) I have an email with the relevant VOL number.
BT Openreach are attending to install Full Fibre.

When I attempt to view "my orders" I get the message "Cannot Load your order right now" and this has been consistent for weeks. Anyone have any thoughts as to why?
I need to be clear on precisely what I'm getting for my money as I am from any business.

Ive had significant  problems in trying to speak to EE help, with them passing from person to person who then proceed to ask all the same question over again. That and the 'I need to speak to my manager' being a common interruption and causing lengthy delays on the call. I had three differing cost models from three different people, while my needs remained the precisely the same. I'm thinking of invoking my right to cancel as part of the cooling off period. Decades with BT with Mobile & BB and never a single problem, EE have greatly diminished my Customer experience  🙁

C 

[Lesley_W]

Hi @Colin_Black_EE 

Thanks for coming to our community.

I'm disappointed to read that you've had this experience when planning to move your services. I understand why this would put you off moving. 

When you spoke to the team, did you log a complaint?

Lesley

[Colin_Black_EE]

Hello Lesley,

Does that achieve anything, it's certainly not my experience.

One of the people I spoke to while wasting over an hour of my time on the phone said they would raise a complaint on my behalf. Never heard a thing since then. As of right now I still can't see any broadband orders via the EE webpage.

EE also need to learn that when I say I want emails not SMS messages they should listen. It's impossible to read the 8 pages of T&C of a contract in a document inside a shared SMS message "chat". Almost like we (the customers) are being forced to "agree" to contract with no time to absorb any details.
We shall see what transpires....

As ever it's never anybody's fault and yet here I am clueless to what is actually happening.