Can’t complete upgrade on app or online

[LDR1917]

I accidentally ordered the wrong phone yesterday and cancelled straight away. I want to complete my upgrade online or on the app again but keep getting technical issues. I don’t want to call in to complete my upgrade. How do I fix this? Thanks 

[Ritu_D]

Hi @LDR1917 

Thanks for reaching out here on the community. 

If you are seeing an error message on both the app and online, I would suggest you Contact Us to complete the order. 

Thanks 

Ritu