Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63928 Views
  • 120 replies
  • 15 Helpful

Resolved! Cancel order

Cancel unlimited sim plan 0 no contract | Unlimited minutes and texts

Resolved! Payment

So i tried to order a ohone and SIM card from EE through Klarna,  yesterday i spoke with someone from EE who said that I wouldn’t be eligible for the phone and SIM card and that i would receive my money back in 10 business days. Earlier today, i chec...

Resolved! Ordered a mobile - no contact sincd them

I ordered two new mobiles on Sunday - two upgrades for my children.  One arrived the following day,  but the other I've had nothing since then except an email confirmation of the upgrade. Tracking doesn't recognise me, and 150 doesn't let me speak to...

Upgrade

I ordered on Saturday for an upgrade I’m just wondering when it will be depatched please. 

Naomi80 by Visitor
  • 332 Views
  • 1 replies
  • 2 Helpful

New contract

Hi I have applies for a new contract with ee and received a email with a xko number Does that mean I have been accepted 

Hi

I ordered a iPhone 16 on the 19th of June and haven’t got anymore details when it’s going to be delivered.. just wondering when it’s being delivered 

Tim2025 by Visitor
  • 362 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM Order

so i need to wait a week or so to get a sim? can i cancel better off getting one from the shop..

Resolved! Confirmation email.

Good evening, just order a new pay monthly phone, at the confirmation screen it just said thanks for your order got the email and it says ‘call us to discuss’ but when looking at the actual email it mentions nothing about calling them just they will ...

Jdunn3 by Explorer
  • 617 Views
  • 3 replies
  • 2 Helpful