If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I ordered a new phone last Thursday (8th August) and phoned on Friday morning to confirm everything. It all went through smoothly and I got an email to confirm my order and to say it was on it's way. The EE online tracking says that it was dispat...
Tuesday, August 13th I upgraded early, to a Iphone 15 Pro Max, and returning my present handset Iphone 13 Pro. Despite taking the payment, my order number is unregonised when I try and track the delivery of the new phone, and it hasn't arrived. I ca...
I ordered a sim only plan this morning at 11:30am over the phone and the guy who I spoke to approved my basket. Does this mean my order has been accepted and that because I haven’t received an email confirming the purchase or an order number as of ye...
hi, i ordered a sim on 2nd of Aug as i was trying to port my number to EE, the order went through fine and got the confirmation email with the order ID but i haven't received the SIM yet. I walked in to my nearby EE store, they DID NOTHING AND ASKED ...
Hi, I ordered a pay monthly phone last week and I have been given the tracking number (which I've read means it's been despatched). However, the status of my order has remained the same for 4 days. If it has been despatched - why do I not have contac...
Having had EE fibre broadband for 6 months I decided to add EETV to my account on 25th July after being told the order was stuck in the system and over four hours on the phone with different agents it is still not fixed no equipment ordered and no se...
Hi I applied for a phone contract last night but seems there was a problem but I can't get through by phone to talk with someone
So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account ...
Ee you’re an absolute disgrace!!! All our family contracts through you and this is how we are treated…..Sons phone breaksDecides to upgrade and pay 354 with guarantee of getting phone next dayDelivery refused as address has important information miss...
I purchased a phone and sim plan today and it was already deducted on my account but I haven't received any confirmation email and couldn't track my order since there's no email for the reference number. Is there anyone experienced the same problem?
