Iphone 17 pro max, over 28 days still no update

[Lauramatt19]

I ordered mine on 21.09.2025 and still have no delivery time, just the updates each week that my order is on track. Waited over 28 days, had a text saying we're sorry you have not received your phone yet, and other information on an apology level, but nothing with a time frame, estimated date! And my bill each month is sky high because I haven't received my phone, and my new contract will come into action only when I receive it. So not only is my phone delayed now over 28days time frame, my current plan is out of contract, leaving me £40+ in debt each month until my phone gets here. I ordered the iPhone 17 Pro Max in silver 256 GB. Like, does anyone even know if there are any in stock at all? 

[Chris_B]

@Lauramatt19 EE receives them from Apple and ships them out on a first come first served basis so if anyone who ordered before you is still waiting you’ll be waiting a bit longer.   EE don’t have stock because if they did you could order today and get it in a day or so,    The demand is high and Apple are not just supplying EE. 

[Debbie_G · Accepted solution]

Hi @Lauramatt19.

Thanks for coming to the community.

I’m really sorry about the delay with your iPhone 17 Pro Max delivery. If your order was placed on 21.09.2025 and you’ve still not received a delivery date, I'd recommend getting in touch with our team directly. They’ll be able to check the status of your account and your iPhone 17 Pro Max order, confirm stock availability and help provide an update.

Debbie

[Mustafa011]

I’m in the same position as you. Ordered on 23/09 and keep getting the weekly order updates saying ‘on track.’ I spoke with customer services and they can’t provide an update. They say there is a big backlog and they’re still on pre-orders being fulfilled, not sure how accurate this is though. But it’s quite annoying that it’s taking this long! 

[LottieLou1990]

I ordered 25/09. It’s pointless ringing as they just don’t have a clue. All the different people on other posts saying that EE have said this and EE have said that. They’re just telling you anything to get you off the phone. It’s an absolutely appalling show from both Apple and EE. 

[Omarii23]

I ended up cancelling mine, I’ve been waiting for ages; no compensation nothing; I’m not waiting over a month for a phone. I just told them to let me know when it’s in stock and I’ll think about upgrading again but for now I’m sticking with my 15 Pro Max. My contract ends in December but they said I could upgrade early; I might just get a sim only deal at this point when it runs out 

[AnnieB2145]

Mines actually coming today I think! Do 33 days!

Our hours of work are; Monday & Tuesday Closed, Wednesday to Saturday 9-6pm, Sunday 10-12 noon.

Messages received on Monday/Tuesday may not be responded to until Wednesday.

[Lauraj82]

Hi have u received yours yet?? I ordered mine on the 2/10 just wondering how everyone is fairing with the amount of time between order and delivery. Thank u 

[AnnieB2145]

I waited 33 days and then got!

Our hours of work are; Monday & Tuesday Closed, Wednesday to Saturday 9-6pm, Sunday 10-12 noon.

Messages received on Monday/Tuesday may not be responded to until Wednesday.

[Mustafa011]

I received mine on 29/10, so I waited a total of 35 days. Was worth the wait though, I’m really enjoying it. I suspect you won’t be waiting long for yours now either!