Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

Return bags

Hi, I recently upgraded my mobile phone and also broadband and had two returns bags with two different return addresses on which is baffing as to what goes in what bag and to which depot. Ones to Bt/ee returns Yorkshire distribution centre  which I w...

Contact EE without phone

Just purchased a new phone and need to contact EE to confirm the order but unfortunately do not have a phone to call them on, is there another way to contact/verify the order?

Pixel 9 pro Pre order

Unable to track my order, have been given 2 order references. Does anyone know when these orders should ship?

Confirming Details

Hi, I placed an order but then got asked to contact customer services to proceed as you need a few details - I can't call because my phone is broken (hence the need to place an order). Is there another way to do this? 

JCat by Explorer
  • 356 Views
  • 3 replies
  • 1 Helpful

When will my phone arrive?

I ordered the new Google Pixel 9 Pro 256MB Rose Quartz a week ago, received an email to confirm my order but nothing else. When is it likely to be delivered please? Thank you in advance. 

xko*******

hi xko********   [mod edit: removed personal details from the public forum]

Marceli by Visitor
  • 397 Views
  • 1 replies
  • 0 Helpful

When will i receive my TV i ordered?

Hi, I ordered a TV on my account and I got a email confirmation stating its on the way but I can't even track it on my EE app. Also impossible to speak to anyone! It said it will be delivered in 1-3 working days and it stated it was in stock. Very fr...

LozzaD1 by Visitor
  • 460 Views
  • 1 replies
  • 0 Helpful

About iPhone 15 pro

Just ordered iPhone 15 pro pay monthly but my order confirmation ain’t coming up