Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56220 Views
  • 118 replies
  • 15 Helpful

No confirmation email

I just purchased a phone with a monthly payment. I haven’t any confirmation email. The money just came out my account

Denique by Visitor
  • 240 Views
  • 1 replies
  • 0 Helpful

Re: Live chat

hello i’ve just ordered a new phone and they told me to phone them but my speaker on my phone is broken and my phone is broken all over, hence why i got a new one , what do i do.

SMS to a smart watch and DPD PIN issue

I have ordered a new smart watch, I made the order through the app, as an upgrade to my current watch.  I have not recieved any type of confirmation email, and I can't recieve an SMS as the phone number they're trying to use is the phone number of th...

Resolved! Ordered a mobile Phone, but haven't received delivery details

I ordered a Google Pixel 7a (Sea) on Sunday, but since then haven't reeived any communication from the EE team regarding the delivery. It mentioned the device would be delivered in 1-3 working days, but no details about the delivery. The order number...

ilakhani by Investigator
  • 494 Views
  • 5 replies
  • 1 Helpful

Unimpressed

Not impressed with the lack of what's going on with my order  

Resolved! track order

I’ve received my confirmation email about my phone and sim order but haven’t received any updates about delivery. my tracking number keeps saying it’s timed out or just isn’t working at all, is there any way to check whether my order is on its way or...

Aitchem by Investigator
  • 1009 Views
  • 8 replies
  • 1 Helpful

New phone delivery

Hi James, I haven't received a text from DPD with the pin or my delivery slot and they tried to delivery my phone yesterday. i have still had no text or pin and the driver is refusing to deliver my phone.    

E3101 by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Apple Watch Ultra 2 - Orders

Hi,i ordered the AWU2 on September 15th so it’s now a month later. Is there anyone on this community with some inside knowledge of the order status for the new Apple Watch Ultra 2s? 

tomagion by Established Contributor
  • 639 Views
  • 7 replies
  • 2 Helpful