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iPhone 17

Kathleenmac96
Investigator
Investigator

‎10-11-2025 01:23 PM

I ordered an iPhone 17 on 31/10 have checked the tracker it says dispatched but have received no texts or emails about delivery yet 

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎10-11-2025 03:21 PM

Hi @Kathleenmac96 

Download and install the DPD app as you'll need a pin as well. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Kathleenmac96
Investigator
Investigator
In response to Northerner

‎10-11-2025 03:32 PM

Already have the app mate, nothings come up on it thank you though 

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Linzi_H
EE Community Support Team
In response to Kathleenmac96

‎10-11-2025 05:04 PM

Hi @Kathleenmac96 

Can you please let me know the colour and storage size you've chosen? 
I can double-check the expected timescales from when you placed your order. 

Linzi 

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Kathleenmac96
Investigator
Investigator
In response to Linzi_H

‎10-11-2025 05:07 PM

Hi, sure thing. I ordered the iPhone 17 256GB in mist blue 

thank you 

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Linzi_H
EE Community Support Team
In response to Kathleenmac96

‎10-11-2025 05:11 PM

Thanks @Kathleenmac96 

For orders placed on 31/10/2025 for iPhone 17 256GB Mist Blue, the expected dispatch is within 28 days. 

Once stock is assigned to your order, further updates will follow. DPD will then be in touch to set your delivery date and timeslot. 
It's great you have the DPD app, as @Northerner has mentioned above, as this is going to be the best place to watch out for those updates coming through. 

Linzi 

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