Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53216 Views
  • 117 replies
  • 15 Helpful

Upgrade

Just a short email to see if there has been any updated on my upgrade  Order number: **** Order date: 13 Sep 2024 Thanks    [Mod edit: order number removed as it contained personal information]

tracking timed out

i ordered two contract phones a 15 pro and the 16 i’ve tried cancelling the 15 pro but i can’t seem to do so. i try to track the tracking number and it says oops tracking timed out what does that mean. 

Error

Hi from EE.  An error occurred with the order you placed online. Sorry about that. Please call us on 0800 956 3045 today so that we can fix the problem and get your new device on its way to you I tried calling no one is answering been on line for 45m...

IgorM04 by Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful

Resolved! Track my order status

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would ...

Resolved! Delivery

Hello, I placed the order yesterday, and they told me it would arrive today. I received the email with the order number, but until now when I track the order there is no update. Does anyone have any ideas?

Rodrigo7 by Investigator
  • 535 Views
  • 6 replies
  • 1 Helpful

Resolved! Re: track order

Hi i didn’t have access to my email. And when i try to call ee no one attend and just a voice mail (due to new phone launched our specialist are busy) so can you tell me my dpd tracking id i just have ee order no [Mod edit - order number removed]   p...

EE Fraud team told DPD to return my parcel

 I have never been so disgusted with a mobile phone network in all my life. They seriously have no idea what they are doing, EE customer service is seriously an absolute disgrace. I added a new mobile phone to my broadband account yesterday. All went...

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Sash90 by Explorer
  • 592 Views
  • 2 replies
  • 1 Helpful

Contract phone

I’ve ordered a phone on contract today and I have been charged but yet have got no email or anything to track it so idk if it’s even coming, if anyone can help because I’m stressing