If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello, I ordered an IPhone 16 to be delivered to my local store last Friday, I am waiting for it to be delivered but I am also wanting to return it once it arrives. I haven’t heard anything about the delivery but is there any way to cancel it so it d...
I ordered a sim yesterday and got an XKO reference, it said they were doing checks and may call. Had no further confirmation or dispatch notice. Will they send a decline email if there is an issue and if so when?
Hi I ordered my phone Friday and i got a confirmation email but nothing since then but it said “your EE order: please call us to discuss” I ask my mum said said that it’s if there’s any problems or anything but I just need to make sure do I have to r...
were is my upgrade order
I have placed an order this afternoon, upfront payment is pending but the page was then blank so no order number given and I have received no confirmation email. I have been unsuccessful in contacting EE as my number is an existing number in my husb...
Can u tell me when my contract mobile phone will be delivered please?
I ordered an accessory on my standalone apple watch account but they sent the PIN to the phone number attached to that account and now I can't receive the item as that number is not used for anything and I have no sim card for it. I was hoping they ...
HiI was in the EE shop yesterday and had 2 choices. I went with the iPhone 16 Pro Max on flex pay because I had to think quickly.I think I made the wrong choice and wished I had chosen the Pixel Pro XL.Is it too late to take it back and to swap these...
Hi! I’ve ordered a phone earlier today online and i haven’t received a confirmation email, the moneys been taken out of my account but i haven’t been sent an email to track my order or to confirm it. This is my first time ordering a phone on EE, is t...
