Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62509 Views
  • 120 replies
  • 15 Helpful

Resolved! Tracking my order

Hey I placed an order for iPhone 16 plus12/4/25 but heard nothing and tracking as no despatch details

alicat44 by Investigator
  • 697 Views
  • 7 replies
  • 3 Helpful

No email confirmation

Hello I placed order for s25 on 13//4/2025 and herd nothing since getting a little concerned now as paid for upfront fee and don't have my device yet or any idea when it will be dispatched and delivered 

Kelly738 by Explorer
  • 447 Views
  • 3 replies
  • 2 Helpful

Online ordering

Order on EE website for a change to pay monthly with IPhone 16 pro max desert 256gb and paid £30 upfront, the money was instantly deducted from my account but was then just taken to an error screen with no confirmation email or texts. Money gone from...

Resolved! Item not delivered

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks 

Ebutler98 by Investigator
  • 585 Views
  • 6 replies
  • 2 Helpful

Resolved! Returns bag

Hey, I've been sent a return bag for the Samsung chromebook and unfortunately the bags too small for it to fit in properly. How do I go about getting a bigger return bag sent out. I've tried calling 150 and it sent me another message to fill out anot...

Resolved! Not received order or details

Hi Guys ordered a phone on 9/4/25 still not had it delivered/notification on delivery on the order wondered if you had an update?  

Two order cancellations?!

I have placed two orders today. The first order was cancelled via text, no explanation. I have had 10 phone calls today, all unhelpful, telling me to go into store to change my details. I went to the store, and was told that they couldn't help, and t...

JGMMONEY by Visitor
  • 356 Views
  • 1 replies
  • 1 Helpful

EE/DPD stolen iPhone 16

Seeing this so many times on this ‘community’Packages sent out by EE being delivered by DPD supposedly contain IPhones but nothing inside.the iPhone box.EE then saying it must have been in the box and no proper investigation so customers liable for c...

Upset12 by Investigator
  • 1102 Views
  • 8 replies
  • 3 Helpful

Resolved! Order not received

I am having the exact same problem, I ordered my phone with a contract last Friday on the 11th. Payed for it and everything and have not heard anything since, my track order also doesn’t work currently.