If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I am new to the ee experience but i placed an order yesterday for an iphone 15 that was in stock and almost immediately, i was given an order number in the confirmation email but when i try to input that number in the order reference number option in...
Used tech voucher which came with my new phone and it's £20 off when you spend over £40 but only one product out of two in the order shows up in the order email
Hi so I’m new to EE I did an order for the new Samsung s25 ultra on Saturday afternoon via the phone and they said it would be delivered to store for the next day (so Sunday) it’s only just been dispatched and now I can’t seem to track it anymore and...
I'm trying to cancel a online order that has not been sent yet, it gives me phone numbers, then sends me message to click on but there is no option any where to cancel my order.
Tell me the order number do not give me a wrong one
Hi I am wondering if someone can help me. I traded in my Samsung s24 ultra. I am still waiting for it arriving the trading pack. My new phone has arrived s25 ultra but no trading pack. I ordered the S25 on predorder. I though the pack would be out b...
I placed and order for a monthly contract phone and paid £500 upfrontSince This I have had no update if it was approved yet it’s took £500 from my bank account
We moved from BT to EE on 2nd Jan for our broadband at home. We were promised the same service as BT (where we hand 3 WiFi discs around the house). EE say they cannot complete our order and therefore won’t send any WiFi discs. We can only get WiFi d...
I have been with T-mobile / EE since 1996 and I upgraded my iPhone 14 to a iPhone 16 pro max. 22/10/24 ee sent me my upgrade, unfortunately it was the iPhone 16 pro, not the pro max which I asked for. I called EE and explained that I would like to re...
New phone purchased online, delivered today but driver won't give the phone to my aunt without a pin code. She hasn't received anything by email so think they have sent by text which she can't receive due to phone being broken? She phoned but was tol...
