If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I’ve upgraded using the anytime upgrade scheme and I’m waiting for the phone to be delivered. The phone I’m returning back is the same as what I got from ee originally but is a replacement device from AppleCare. Does anybody know if this would cau...
Rang ee on Friday for a phone upgrade and still heard nothing. Tracking has been saying dispatch expected within 24 hours since Friday night. Wouldn't be so bothered but I paid for next day delivery.
Hiya, So I have the option I add a line onto my account. I’ve found a “good as new” phone to add and it comes up with the flexi pay. It doesn’t say anywhere if it’s just the phone or a plan? E.g is there like texts/calls included with paying monthl...
Morning, I need to provide an invoice number for the purchase of a Samsung S23 to claim cashbook and a set of Samsung buds. Any idea where this can be found? I've checked order form and emails- the product has arrived already
Hello , I upgraded my phone on Saturday evening . received an order confirmation email and a text saying I have documents to see on the EE app but I can’t access them .I received an email about a DD guarantee and I can see the order has not been di...
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Hello i just made a purches but i have a request to call and discuss my order but I'm not able to call. What we can do about it ?
So I'm trading my old phone in and I have the pre paid returns label, but I am going to pay for upgraded special delivery. Just wondering, so they know who the phone is from when it arrives should I put the pre paid return label inside the package so...
Hi I ordered the IPhone 13 but haven’t received a confirmation email and it’s took the money. But me being time I done it twice so now it’s taken £40 instead of £20 and still no confirmation email. And no way to cancel the one delivery
