Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57774 Views
  • 122 replies
  • 15 Helpful

Resolved! My Order

Hi, I have placed an order just now for for Iphone 16 pro max 1TB Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. 

Naimish by Investigator
  • 1264 Views
  • 21 replies
  • 0 Helpful

Resolved! Pay as you go order was cancelled

<p>Hi, I received an text message told me that my order was cancelled, but there's is no refund, and I don't know why it was cancelled.</p> 

Resolved! Cancelling an order

I’ve canceled my order, rang them up, but not had any confirmation that it’s been canceled.no email, or text to let me know.was supposed to just top up my phone but accidentally pressed to send a new sim instead.why is there no email confirmation abo...

Resolved! XBox winter deal

Hi i  placed and order on christmas eve, i received the XKO order number, but not heard anything else, i'm wondering did the order place correctly, or is it not processed? 

byram by Investigator
  • 360 Views
  • 1 replies
  • 1 Helpful

Waiting for upgrade phone to be delivered

Hello,I have received text message from EE but I didn't hear anything since: Hi from EE. We're sorry, there's been a problem with your order XKO....... and there may be a delay. Don't worry, we'll let you know when your order is on its way so there's...

Resolved! upgrade order

I went through an upgrade order this morning, all seemed to go through correctly and had the confirmation screen at the end of the order process. this screen stated an order number starting xko and stated an email confirmation has been sent, however ...

Being ripped off by EE

Im being ripped off by EE for a set of headphones i never received iv wasted over 10 hours of my life on calls and chat  to them multiple times and they keep saying its sorted and they will remove them but my bill has now jumped up nearly double and ...

EE’s “Best Customer Service” Claim Is a Joke

I am beyond disappointed with EE’s handling of my recent complaint. On 4th December, I placed an order for a tablet with a promised delivery timeframe of 14 days. Not only was this completely ignored, but EE also canceled my original order without my...

Bcyrex by Investigator
  • 1043 Views
  • 11 replies
  • 6 Helpful

Resolved! It's been 3 days since I ordered my Esim

Hello, I ordered my Esim three days ago, and I got a confirmation email but that is all, no Esim, no option for anything in the EE app, I cannot contact through phone and I've been trying to get the live chat to work but it never pops up , I just nee...

Tilx by Visitor
  • 413 Views
  • 1 replies
  • 0 Helpful