Speaking with an actual person at EE

[whysitsohard]

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.

I called 0800 956 6000 and answered the prompts only to be told 'I'm sorry there's been a problem and we cannot connect your call.  Goodbye!' 

So, here we are, EE making me invest time and effort in the quest to procure a service.  A large corp that doesn't need or seem to value new business let alone existing customers, operating as a nameless, faceless money machine, doing its utmost not to have to actually speak to a potential customer.   If it's this hard now, how will I be treated if I actually become a customer.

How does one reach a human being to have an actual conversation?

[Leanne_T · Accepted solution]

Hi @whysitsohard 

Thanks for coming here. 

I am sorry to hear this happened when you called this is the correct number for the sales team 0800 956 6000 if you can try calling us again and selecting new/joining EE.

You can also visit an EE Store to discuss your options for setting up an EE contract. 

Leanne.

[whysitsohard]

That's the number I dialed!

[James_B]

Have you tried again @whysitsohard?

Our sales lines are successfully receiving calls at the moment.

James

[whysitsohard]

I call bull!  I just called that number and went through the motions of choosing mobile, become a customer, pay monthly and got exactly the same outcome as yesterday "I'm sorry there's been a problem and we cannot connect your call.  Goodbye!"

Clearly your systems are a ****show.  Think i'll take my business elsewhere.

[James_B]

Hi @whysitsohard,

I'm sorry to hear you're still having problems connecting with our sales team.

Do you hear the same message if you select a different option?

James

[Moggythou]

I have just moved to EE and regretting it. It is impossible to speak to a person and the Tech Engineers do not ring back.

[Katie_B]

Good morning @Moggythou. 

I am sorry to hear of your recent experience. 

Was a call back arranged by an agent in our technical care team?

Is there anything we can help with here on the community?

Speak soon, 

Katie

[Moggythou]

Thanks for your response,
After over an hour spent getting nowhere I eventually started choosing
options in the phone system options that appeared as they were more likely
to have a person at the end, e.g. sales.
U eventually got through to "BT Guides" and a real person. He listened and
put me through to an actual tech support perdon based in Ireland. It took
her quite a while to resolve my issue but she was brilliant and stuck with
it.
NOW FIXED.
The actual original issue was that on joining EE my telephone number had
successfully ported across, i.e. phone calls were coming through and going
out and being recorded against the correct number but SOME texts recorded
against the "short term" number on the SIM card which prevented some texts
coming through, e.g. Authentication codes from my bank.


Steve Airton

[FP41]

I called that number, but I could not manage to talk to the customer service. 

Thanks