Speaking with an actual person at EE

[whysitsohard]

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.

I called 0800 956 6000 and answered the prompts only to be told 'I'm sorry there's been a problem and we cannot connect your call.  Goodbye!' 

So, here we are, EE making me invest time and effort in the quest to procure a service.  A large corp that doesn't need or seem to value new business let alone existing customers, operating as a nameless, faceless money machine, doing its utmost not to have to actually speak to a potential customer.   If it's this hard now, how will I be treated if I actually become a customer.

How does one reach a human being to have an actual conversation?

[Linzi_H]

Hi @FP41 

Welcome to the community.

If you need to speak with us directly please see our contact details.

I hope this helps.

Linzi 

[doll8967]

It's a rubbish try to speak to someone press 1 and 2 no help with links soon as my contract finish i will be leaving

[Ali_A]

Hi @doll8967 

If you'd like to speak to someone using the traditional voice menu options, please dial 150 and select option 2 first. 

Ali 

[estimiller]

Hi can someone help me

[Katie_B]

Good afternoon @estimiller

How can I help?

Katie

[lilybutler50]

i’m trying to get information about my new phone being delivered 

[Peter_W]

Hey @lilybutler50.

Welcome to the Community 😊

When did you place your order, and what's the exact make and model of phone you've gone for here?

Have you had a chance to check out our contact us page too?

Peter