SPEAKING TO A PERSON WHO CAN HELP

[maggieblundell]

How do I speak to a human about how to see my account and learn what the best options are for future ongoing contract? Since I joined EE I have never been able to 'Link' products, which I can see from the community website is an ongoing issue. I have visited stores and held on the phone for hours to no avail. I would love to know what the secret password is to speaking to someone who is actually empowered to sort out the problem before I reach retirement.  I am so close to cancelling EE, not because of the finance, but because it is just impossible to navigate their set up.   All advice welcome. Thank you. 

[Christopher_G · Accepted solution]

Hi @maggieblundell 

Welcome to the community.

If you call 150 from your EE phone and select option 2, it should get you through to speak to someone. Some of the menu option allow you to request for someone to call you back too, rather than holding on the line.

Once you get through to someone, they should be able to help get your accounts linked and discuss your options going forward.

Let us know how you get on.

Chris

[XRaySpeX]

Try calling EE CS on the Freephone no.(Opt 2) in my sig.

[maggieblundell]

Thank you for replying. I spent nearly 2 hours on the phone to a very pleasant young man, who assured me that all my products were linked and I would be able to see my account . However, I wasn't. It didn't work. I've deleted and reinstalled the app, and tried logging on but I either get 'lets link your products' or 'you've now tried too many times and your account details don't match'. I am so frustrated I just want to leave EE and start afresh with a different company. It is all too painful. My life is too short to deal with this company any more. Do you know the escape route? Please share. Thank you. 

[XRaySpeX]

What product(s)/service(s) are we talking about?