After numerous calls with what I thought would sort out my billing problems since changing from BT BB I still have problems my next bill. After 6+ calls I thought it would be sorted as the last person I spoke to found out that the DI team (Data Integrity) had not confirmed changes they made to the amounts I should be charged. They got the BB charge correct but now the TV is still showing £5 more than contracted. Although refunds of £80 from the last three bills has compensated for the overbilling it looks like I’ll have to call again for yet yet another refund.
