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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17189 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 27011 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57867 Views
  • 69 replies
  • 14 Helpful

Internet

 Hi, I still can't see the bills and I haven't received anything at all on my email with the details of my internet account. I have an account number. I followed the steps on the link to you but it won't let me go any further. It says something is wr...

Resolved! Upgrade

I have just upgarded. The student discount didn’t work and my current discounts are not showing

Resolved! Higher than expected bill

I really can't work out the billing (yes will phone customer services later).  I expected my 2nd bill on the new contract to be £48 but it's £52.36.  Does this make sense to anyone? Will my next bill be £48?Regular chargesFull Works SIM £48          ...

Resolved! Monthly fees

Why am I still paying my full monthly mobile plan fee although I have now paid for my mobile device over the 24 month contract period?Surely I should only be paying for my usage now?

DH111 by • Visitor
  • 262 Views
  • 1 replies
  • 2 Helpful

Resolved! Refund check

I was refunded with a cheque and I am struggling to check it as my bank account has been frozen to being scammed … is there anyway that EE would bank transfer to my partners card (which I’ve used to pay my last bill)  

Resolved! Upgrade

I need to see options of what sim only plan or cheap samsung  

Phall79 by • Visitor
  • 236 Views
  • 1 replies
  • 1 Helpful

Over paid after my contract fully paid!

My contract end in end of June 2025 and I haven’t noticed until October. I am waiting for the new IPhone 17 pro max for upgrade and noticed today 1st October EE took full amount of the money of the contract round about £200.I am so unhappy really ann...

Minhas1 by • Visitor
  • 329 Views
  • 2 replies
  • 3 Helpful
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