Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Elderly father signed sim contract without explanation

My elderly father, age 70, partially blind, visited one of the EE stores in November 2025 in order to renew his only sim contract.He uses one of the oldest Nokia phones which does not have any web browsing function. He uses the phone for only calls.T...

Resolved! EE website says Account closed

I logged into me EE account online to check my phone bill - the webpage said "Your Account is now Closed. View Final Bill". However, I have not closed my account and have been paying for roaming for the last two weeks, and my final bill is up to dat...

Resolved! pac code

I want my pac code [Mod edit: add title]

Resolved! Paid my bill in full.

I have my paid my contract off in full but it still says the direct debit will be taken in full on the 28th, what do I need to do?

Resolved! Charged after end of contract

You steal from people ! Same with EE ! [Mod edit - title added]

Resolved! I want to know how much time is left on my contract

Resolved! Unable to pay via credit card and asking for home address

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would pre...

Resolved! EE Broadband, Accepted for Phone on a Call, not accepted for a MacBook online

With my EE Broadband I was told I had two pre-accepted slots,So whilst on the call I was Accepted for a new Phone which I have.I rang up later after some discussion and wanted to use the other slot to get a MacBook, they told me they cant add a macbo...

Resolved! I have cancelled my direct debits

I have cancelled my direct debits, and need to inform you of a new account for them to be paid from. Where and how do I do this? Emails seem to be 'no reply'. [Mod edit: add title]

Resolved! Re: My billing

I don't know why I'm paying £76.99 a month for my Broadband, hubby usually deals with everything but now has Vaslicure Dementia, I haven't a clue how to sort it all out to lower our bill ;o( I'm 77yrs old & don't even know if Im on the right erea to...