Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Missed a call via WhatsApp. Told my wife to ring back (I knew the caller). Have phone set so redial is in the format the call came in. Wife rather than press redial went into contacts and called normally. Result a bill of £274. The call was to China!...

Account closed, not by me now I have a £419 bill

A new Contract was started (5th Dec 2024) after I changed my BT Hub to the new EE Hub all was fine initially. After a few of months my Wife noticed EE weren’t taking any money. I Contacted them on the 6th of May as EE had a £304.69 Pending bank charg...

Resolved! Upgrading SIM only

Hi there, my contract ended in 2023, and since have been using a SIM only deal that cost £13 and has been on direct debit. I have just upgraded to another SIM only deal which costs £24 and is the unlimited all rounder . Will I get a new SIM card? Or ...

HARL payment

On my bank statement this month is a scheduled payment of £35.17 with reference that starts HARL then digits.This isn't my broadband account number or mobile and it is set up to start this month? Any ideas

Resolved! Unable to View Mobile Bills – Says I'm Not the Account Holder

Hi EE Team, I need some help with my account setup. Both my wife and I are using EE mobile numbers, and we also have EE home broadband. All of these services – mobile and broadband – were set up under my name, and I believe they are all registered un...

Resolved! Double charged for Damage ACS in last bill

Hello, I seem to have been charged twice for the Damage ACS cover on my last bill, please can someone advise?Thanks, Darren

Resolved! Upgrading

Won't let me upgrade online

Re: Deceptive upselling

I have the same complaint as @Ruthwin. EE is scamming customers by signing them up for tablet contracts they didn't want or ask for.When I signed up for my new phone contract in July 2021, I was told I could have a 'free' tablet with the contract at ...

Lost my phone number entitlement

Worsed network ever after trying to get my old number back 4 9days n loosing all my multi million pound buisness they’ve made my multi million pound business

Flex pay approval.

Hi there.Why is flex pay approval taking so long?I've been an EE customer for 9 years, never had any issues with payments, always had top end contracts and phones and I'm now also an EE broadband & TV customer.My current phone contract with you has e...