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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59317 Views
  • 69 replies
  • 14 Helpful

How seriously are EE on customers loyalty?

I've been a loyal customer with EE for 17+ years now and built up a reaonable loyalty discount with them over these years. I have recently been moved  over  by EE to another contract with out my explicit concent and as part of the move I have lost al...

Raj37 by • Investigator
  • 5569 Views
  • 15 replies
  • 2 Helpful

Resolved! Bill

I paid my final bill of close to £200 and now I got a revised final bill of £90 I’m confused as to why I have to pay another bill after I paid my final bill to cancel my account 

Dan536 by • Visitor
  • 197 Views
  • 2 replies
  • 1 Helpful

Resolved! call charges

hi. i’m not rly sure if i’m doing this right but im just wondering if anyone could tell me whether or not it is free to call 0300 numbers? i need to make a call to an 0300 number (the phone first service for ni hospitals specifically) and i want to k...

Resolved! Unable to upgrade

Can somebody help why i cant upgrade online through messaging or calling 150 it keeps saying theres no available plan for this device my eligibility is today 20th november 

Blackie73 by • Investigator
  • 532 Views
  • 10 replies
  • 1 Helpful

Resolved! Bill

Good afternoon! I know I got a bill to pay but I need to know how much I got to pay and how can I do the transaction    <mod edit: changed title to something more relevant>

Resolved! Text advisor

Can anyone help me I want to discuss my account with an advisor but at work so could do with text chat. I don’t have it on the EE app as I have my daughters PAYG. I’ve found a link before that got you into a chat with billing advisor but I can’t fine...

MattR1757 by • Contributor
  • 353 Views
  • 8 replies
  • 3 Helpful

Pay bill

I was just paying my phone bill. The money was taken from my account, but it didn’t show up as paid on the website because an error popped up again during the payment.

Resolved! Can I downgrade the SIM element of my plan

I am paying £29.89 per month for the SIM part of my contract, which includes 25 GB of data per month. I do not use this much data. Can I downgrade my SIM so I pay less a month and still keep my device payment?

MGrace1 by • Visitor
  • 197 Views
  • 1 replies
  • 1 Helpful
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