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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60441 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my feeon the 20th I had a message saying there was a problem so they had to redo my upgrade but since then I haven’t heard anything back? I can track it but it’s ...

Sj113 by • Investigator
  • 180 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill

Hello EE Team, I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December. I thought this is free of charge These charges appear to be due to international calls...

Resolved! Sim only upgrade

I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...

Resolved! Returning phone with broken screen

My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connec...

Nvthan by • Visitor
  • 233 Views
  • 1 replies
  • 1 Helpful
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