All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
I want to cancel my direct debit
Hi. I bought a 30£ package bondle on my sim. On the same day I switched to monthly contract. I didn’t use my 30£ bundle. I received a message after switching to monthly contract saying 30£ added to my credit. Now I need to know if my bill will be ded...
NOTE: I have had NOTHING but problems with EE for service. My phone is continuously BLOCKED BY EE, while in the US.EE continues to OVER BILL for more than double my billing!! Paying for service I do not have. I have a LIFETIME offer by BT that i...
Hlo mate i wana pay my bill
Hello, my phone has been cut off due to a late payment. I will need to access my online banking to make a full payment. I have tried to go through to make the payment and it says my whole contract has been outbound etc. need a way to make a full pay...
I've been harassed and had to get police involved can I get my phone number changed?
I recently got my bill but I’m confused on why I’ve been charged so much. So I recently added on an extra 10gb to my plan for £16.94 as well as paying £21.13 for my original plan however when I looked at my bill they have charged me £54.18.However £2...
Read moreHow can I get Proof of Usage documents with a SIM only contract How can I get Proof of Usage documents with a SIM only contract
Hi, I signed up with EE on 29th January 2024 for a new mobile phone deal. I have a 3 year contract on the device, and a 2 year contract on my mobile plan. Whilst I was signing up, I did see that there would be price increases to the mobile plan porti...
