Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this?

Resolved! Finish contract

Hello, I would like to finish my contract.

is there no longer an online chat option for personnel accounts

i dont want to talk to somone over the phone to cancel my additional line is there no online chat function anymore?

Resolved! My contract ended over month ago and it says I can't upgrade right now

Resolved! Broadband contract doesn't shown on my Credit Report

Hi there, around 2 years now when I started focusing on my Credit Score. Final goal is a mortgage. Every contract what I've taken out in the past is visible on my report.Previous broadband with TalkTalk or recent mobile phone contract with Three UK. ...

£2.50 for itemised billing?

Anyone can explain why ee charges for itemised billing? And how to remove it?

EE removing international roaming from plan

Is anyone else shocked that EE have removed international roaming from their plan and not also reduced the price of said plan? Given it was the only reason we picked this plan and my wifes roaming didnt even work whilst on are honeymoon this seems ab...

Bill

Norton security

Hi everyonei have just received an email from Norton to say thank you for agreeing to pay usd 629 for your annual subscription. I haven’t authorised this nor know anything about Norton. Any advice welcome please.

Resolved! Incorrect line cancellation

My apple watch contract came to an end in Nov 2024 and was moved to a rolling on;, in December I have requested for this to be terminated. I don't normally look at my EE bills in detail (bank statement is sufficient for me to stay on top of things) b...