Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Anytime Upgrade confusion

I am confused. As of last week I can upgrade anytime but when I go online its only showing me plans that includes EE Flex. Around a day before I could upgrade for free it was still showing me the old style plans. Cna I still get a plan that include...

Final Bill far Exceeds The Estimate Provided Last Month

EE told me last month that my final bill would be £98. Today, I received a letter, saying it would be £197. No email contact details, ages spent on the phone, AI chat no use. Absolute rubbish system. Anyone got any suggestions?

Resolved! Cancel Contract

I recently renewed my ee SIM only contract and it's been running for a few months now.Recently the service in my area has deteriorated. I now get almost no data.I have contacted customer services constantly but they give the stock reply that my servi...

Resolved! How can I get statements more than a year old?

I need my older statements and online only goes back 12 months.How can I get statements more than a year old?

Resolved! Need proof of purchase with serial no, for iPhone

I recently started a monthly SIM only contract and installed the EE app. All good.From the EE app I then purchased a ‘good as new’ iPhone 17 pro max. Because I had only just opened the account I was not eligible to add the phone to my account, so I p...

Resolved! EE changing their deal

I was offered a deal on Samsung s26 Thursday due to being with them for 17 years, the guy that called me was meant to call me back yesterday and didn't, i rang them today and get told its going to be £10 more a month than what was offered.It annoys m...

Resolved! Transfer of Ownership with the Existing Plan

Hello,Is it possible to transfer the number from myself to a family member (my child) with the existing plan (out of contract)?Or new contract has to always be taken once ownership has been transferred?Will F&F discount transfer too or I would new co...

I was told my bill payment was £20 and now its £80 and im am not a very happ

Resolved! Hi I have lost my sim card need a replacement but same number

Resolved! Charges for international call

Hi everyone, I recently noticed that I was charged around £25 for just four international calls. I genuinely wasn’t aware that these calls would cost that much, and I don’t recall seeing any warning about the charges beforehand. I’m trying to underst...