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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59384 Views
  • 69 replies
  • 14 Helpful

Resolved! Can I downgrade the SIM element of my plan

I am paying £29.89 per month for the SIM part of my contract, which includes 25 GB of data per month. I do not use this much data. Can I downgrade my SIM so I pay less a month and still keep my device payment?

MGrace1 by • Visitor
  • 199 Views
  • 1 replies
  • 1 Helpful

Phone number deleted today

Hi I’ve been on a pay monthly phone contract which has been cancelled literally today (as in I can’t call anyone as of today) so now I have no number. Is there anyway of recovering this number asap and starting a new contract with ee 

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Vfisher78 by • Contributor
  • 1683 Views
  • 24 replies
  • 3 Helpful

Resolved! Trying to upgrade and trade in old phone

Hi, I am trying to upgrade my phone as my contract has finished but the website only seems to allow me to trade in my old phone if i choose a more expensive package.For example i have a Pixel 7a and i would be happy with a Pixel 9 but the option to t...

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