Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Customer Loyalty

I’ve been on the phone all night to upgrades & customer services. To be told after over 25yrs of being a customer (previously with T-mobile before merge) with two lines, there’s no longer any customer loyalty discounts & cannot add any Blue Light or...

Resolved! bill

why do i get charged £7.98 for late payment when i upgraded and paid my bill on the phone its a joke. Im in the mood to just cancel everything. I ring then up 3 times. I givve up with ee. been with them for over 10 years. Have two mobiles one watch a...

Resolved! EE stealing from holly

Why haven't you paid holly back the £160 yet and how gave you got her tide bank details when she pays with nationwide.Pay her back her money and stop messing her about you plonkers.

Resolved! been overcharged for 6 months with broadband I should pay 26.99 charged 40.74

I have been overcharged for 6 months with broadband I'm still being billed for my previous broadband service £40.74 I upgraded in June and got a new deal for £26.99 per month however when I look at my bill it states £26.99 per month, what baffles me ...

Resolved! Mystery Direct Debit

My Mum has her broadband with EE, and has realized that there's been a second Direct Debit going to them every month for about a year, for just under 40 quidShe's been into the EE shop and spoken to customer support over the phone a few times, and no...

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...

Resolved! Lost account

When I log onto ee with either of the two email addresses I have, neither has my mobile accounts on it. Is there an issue? Im as sure as I can be that I wouldn't have set it up with any other email address. How can I find out what email address my mo...

Resolved! Account refusing to link

I had my EE id and product linked on the app, but for some reason it is randomly unlinked now and it will NOT let me relink it, for some odd reason. I have a contract to pay off ASAP but due to this unfortunate problem, i can't do that as it won't le...

Resolved! Bill

I have been trying to pay my late bill. I have been barred so I can't make any calls despite the fact that they said I have till the 13th to pay. It's very frustrating using this site at times. I just want to pay the bill so I can get reconnected. Ca...

Resolved! Bill Overpayment

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to...