Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! my bill

my direct debit was ment to go out today and i messed up and didnt move my money in time iv see online that it will try again in 7 day is there any way i can just pay this months bill now any help wouold be amazing

Resolved! Bill issues

Hi I pay my daughters my monthly bill. I had an issue over Christmas where my bank account was hacked if that’s the word and most of my money was taken out. This affected some of my direct debits. When I checked ee was still active so I assumed every...

Wich my sims are unlimited

Wich my sims are unlimited?

Resolved! Unexpected bill

My partner has recently moved so no longer needed the WiFi booster she was told to just send it back now she has been hit with a bill for nearly £200 why is this

Account

Where is the old EE app this is so confusing just want to view my own account

Resolved! Pay my bill

ADHD

For the last nine months I have complained about my personal mobile bill being over 1k a month - I suffer with ADHD but know something is really wrong. I pay for my son, daughter (who has learning disability and partners phone. EE changed the accou...

Hy

£800+ bill whilst abroad

I recently travelled to thailand. I bought a 7 day add on when i landed in order to be able to do anything on my phone. Once this ran out i purchased a thai sim on the airlo app for the rest of my trip. Any calls from that point was incoming and have...

Changing a corporate account to a personal account

I opened an account last year with EE who assumed I wanted a corporate account. Although I work for the NHS this account was for my personal phone. Ee have told me that I cannot swap it to a personal account and that I have to wait my contract out be...