Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Account Activation

I had pre pay account, which now is trasnferred to monthly billing account but my EE account is still not reflecting the bills or other related infromation. It says the account is closed. Can you please check the issue.

Resolved! Mobile upgraded

Hi Guys. i have just upgraded after having the same SIM only contract for many years now. Does this automatically stop or do you have to inform them? Thanks

Resolved! EE contact

Hi, I have recently moved to Qatar in August and unfortunately my direct debit was cancelled when I lost my card and had to cancel it. I am trying to get in touch with EE, however my account has been suspended and it won’t let me ring them to pay the...

payment history

Resolved! My contract

I want to cancel my contract immediately my contract end , I have received a letter requesting me to reply as soon as possible before my contract ends kindly note : i want to end my contract

Billing

HeyI need my statements since April 2023. I can't find any options for downloading or saving them.

Im on flexi pay till 2026,but need sim only,not got handset

I don't have phone it broke still paying don't want upgrade just sim only.But I'm on flexi pay till 2026

Resolved! Blocked and can't contact EE to pay my bill

How do I contact EE business after being blocked for a cancelled DD and outstanding bill

Resolved! Monthly

I’ve just tried to order the new iPhone, it’s took the £30 out my bank for upfront cost but it looks like it’s not been ordered, does it take the upfront cost then do the checks then let you know as I’ve have no confirmation email or nothing just the...

Resolved! Changing contracts to children

I have three phones in my name. Two phones are my children’s. Can I change them into their names and they take over contract? TIA