Contracts & Billing

Resolved! Payment

Hi, i have close the ee account long time a go i dint want to post the number here i am abroad at the moment untill september but i have been told that i receive letters from ee to pay my bill i have no acces to contact anyone from ee so i will like ...

Resolved! Need To Cancel Account

I took on 3 SIMS via plusnet back in 2024. The plan was to replace existing sims I had with an other provider. However EE proved to be unable to port the numbers and I've ended up pretty much unable to use the sims (stuck one in ipad and gave one to ...

Resolved! I am told my monthly plan is going to increase by 2.50 a month. Why?

I have no internet on my phone and don't want it (I use a laptop at home), I hardly ever make a call and text sporadically.I am already paying £10, 49 monthly, which I think is quite enough for what I do! And now an increase? Why?

Resolved! Bill not marked as paid

I just paid my bill through Google pay. It shows up on my bank account but doesn't show up as paid with EE 

Resolved! Direct debit date

I want to change my direct debit date but it says I’ve already changed it the maximum number of times

Resolved! Re: Google play refund

I have always been charged extra money by EE unknowingly that my child has been purchasing google apps not until I was charged a huge amount of 297 in the month of may 2025. I really need a refund. 

Resolved! Wish to see myPresent contract

Resolved! End of contract

i have a All Rounder SIM Unlimited £40 6MHP plan with EE. it started on 20 March 2024 and is ending on 20 March 2026. i left the UK yesterday (16 Feb 26) and wont be back for a few months so i want to keep my number but it seems unnecessary to either...

Resolved! Can't see my contacts

I can’t see my contacts    [Mod edit: Edited title]

Resolved! Power of attorney

I understand that I can submit a V-code to register a power of attorney rather than sending in the document.Please could you let me know who I need to send the code to?with many thanks