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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71265 Views
  • 73 replies
  • 15 Helpful

Resolved! Cancelling Sim within 14 day period

Ordered sim contract 12th July, sim delivered 15th or 16th. Want to cancel (I assume from what I’ve read elsewhere that the 14 days cooling off period starts on day of delivery).1. Tried RETURN to 150 but that asked for an IMEI so could not complete....

Resolved! how do I change my tariff?

I'm having financial issues ATM so trying to lower all my bills as much as I can so wanted to lower my tariff to help with this, I'm disabled and barely leave the house I very rarely text but I do make the occasional phone call I currently have unlim...

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that  i can’t disclosed I afford to to pay for it anymore and I’m within ...

Jayc3 by • Investigator
  • 23277 Views
  • 14 replies
  • 5 Helpful

Resolved! Adding Partner to account

My wife is with another provider and is out of contract. Can i get her a sim only pay monthly contract on EE through my account as the deals are better than her doing it herself as a new customer?If i can, how do i do it? Do I simply log in and just ...

Resolved! Request to remove Cifas marker - Victim of impersonation

Hi @creditteam at EE -  Need urgent helpEE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a vi...

Vaish1 by • Explorer
  • 868 Views
  • 8 replies
  • 1 Helpful

Resolved! I want to print my bill

I have logged in online but nowhere can I find the bills and payments.Everything is pointing towards the app but its a work phone and I can only view bills on the PC, Where are they please as I am losing the will to live 

Jim8221 by • Visitor
  • 210 Views
  • 1 replies
  • 1 Helpful
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