Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Intallment payment

hello team , actually i made a payment yesterday on 26 june of 89.90 for my instalment … so the amount has been cut from my account balace .. but still ee showing that my payment is due ..please help me about this

Resolved! Future Bills

Good evening,Was just wondering if it’s a “me” problem or something’s changed.Used to be possible to see an estimated bill on the app but it seems to have disappeared?App is up to date and I’ve tried both BALANCE and BILL via SMS to 150 but no joy. ...

Resolved! Contract to end

I want to end my contract now thanks

Resolved! Extra charges

Why can't I access a list of the calls/items which make up Extra Charges on my mobile bill without calling the customer care team? Should this breakdown not be routinely available as part of billing information?

Resolved! Bills: Unable to access device charge and plan charge in one downloadable pdf

I upgraded my phone last October, with my old phone I used to just get just one bill per month, which included the device charge and the plan charge. Now, with my new phone, I only get one bill (the plan charge) available as a downloadable pdf docume...

Resolved! VAT

How much VAT do I pay on my phone bill. Where can I see this on my bill?

Resolved! Pay my bill

[Mod edit - removed previous subject title as it was post code and street name. Please do not post personal details in the community]

Charge for leaving EE

I have received a letter from EE stating that I need to pay £114.81 to leave EE and switch to another service provider. The reason given is that I am "still within the minimum term of my contract." However, my understanding is that my fixed-term cont...

Resolved! invoice marked unpaid that has been paid

Hello, I received a letter by post stating that my mobile phone service is going to be suspended because I owe £150 on account number ***********. I pay the mobile phone bill by direct debit. I have checked against the invoices on the last three mon...

Resolved! New contract + refund for old

Hi,I have simple question, I wonder if you could help me.I've contacted EE last month to upgrade my contract to pay monthly just for the simcard from the phone (I was paying over 60 pounds for 2 years, contract finished, but it still charged me over ...