Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Changing a corporate account to a personal account

I opened an account last year with EE who assumed I wanted a corporate account. Although I work for the NHS this account was for my personal phone. Ee have told me that I cannot swap it to a personal account and that I have to wait my contract out be...

EE broadband and EE phone but no unlimited data SIM offer

Hi there. I am a long standing EE broadband and mobile phone customer. My in laws also are on BT/EE broadband and were offered unlimited data SIMs if they went with EE mobiles, each for £10. Their mobile contracts are separate to the broadband, but w...

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App. Not been able to see anything for a few days at least. Have spoken to EE who promised a call back but I have yet to speak further. Is anyone else having sim...

Resolved! CANCEL MY ACCOUNT

Hi,I have not used the phone line for the past three years and have encountered difficulty reaching you to unsubscribe. As I do not reside in the UK, I am unable to visit your office or call the provided number.I kindly request assistance via chat or...

Resolved! Upgrade

If I was to upgrade my phone now with no fee will the first payment be added onto the last payment of my current contract?

overcharging by ee

I went to Europe over Christmas and tried to buy a £25 voucher for roaming I could not buy it so I rang 150 and spoke to hel desk They could not do it either and told me it was because I had 2 phones on same account( mine and my wife's) I gave up on ...

Resolved! Took money no email

Hi I ordered a phone last night and the payment came out of my bank but I had no confirmation email or anything and the money didn’t go straight back in so I don’t even understand if it’s gone through or not can someone help

Resolved! WHY CANT I UPDATE MY ADDRESS ANYWHERE?

cant find an edit address form on desktop, found it on mobile but the form submits then errors and doesn't update my address. HELP.

Resolved! Direct debit -

How do i change the account that my direct debit comes out of. The box is greyed out?

Contracts & Billing

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