My bill

[jekib51]

They've taken my July payment twice, on consecutive days, and they're taking another smaller payment tomorrow. I can't believe I can't contact them by email, especially considering that they send emails to me.

[chistery]

Hi @jekib51 

is it the same amount they've taken twice or different amounts? Could you have a Flex agreement where two direct debits are taken - one for the handset, one for the airtime?

You need to call EE and ask that what they see though. That will help decide where to go next.

[Northerner]

Hi @jekib51 

For issues like this you need to call EE CS on 150.

There is no account access on these forums.

Thanks 

[jekib51]

Thanks but I've now noticed that it's because of the change to the new router and landline - one payment just says DD and the other says DD First Payment.You're right, looks like I'll have to ring them.