Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE bill still showing as overdue

Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...

Resolved! Re: FRAUD in EE shop

Hi I'm victim of fraud from ee store Hammersmith someone took 3 additional lines on my name and collected two I phone and one watch when I see changes on my online account I contacted customer service about changes on my account new number were adde...

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best. I sent my 15 pro ba...

Re: EE Upgrades: All you need to know

hi,my phone is broken and the customer service agent in your store thinks its possibly a virus so it may not be possible to repair it. i asked about an early upgrade and he said this is an option as my flexpay contract is due for renewal in july. he ...

Resolved! Contract termination on bereavement

I lost my wife 3 months ago I hve been paying her EE bill in the mean time.her sim contract ended in december 2025 and the phone will end in november 2026can I terminate the sim and keep the phone as there are images and data I wish to keep?Also can...

Resolved! My phone line has been put on data only instead of calls and I can't contact you

Resolved! Unused Credit Release

I've managed to build up substantial credit over the last few years and have no need for it to be sat in my EE account, so I would like it to be released back to my billing account.Since there is no email contact, I'd tried to call CS on 150 but ther...

Resolved! I'm abroad and would like to pay my bill online. How can I do this?

Resolved! I am paying for 2 sim cards and i use only 1 of them how to cancel the one i don

Resolved! Access to bills

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these