Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE Store selling poor options to OAP parents

Hi,My mother has EE broadband and had a £10 sim only (10GB/unlimited) and my father had an EE PAYG.Last November she went to local EE store to get my dad's EE PAYG sim converted to SIM only deal, aiming to get the cheapest (ideally another £10 sim) a...

EE for charities

Good morning, I am part of 2 charities (one is a church and the other is for reviving a historical form of transport) both registered in Scotland with OSCR. As a charity run almost excusively by volunteers, would EE be willing to help towards the cos...

Resolved! Plan name

Can anyone tell me what plan this isSIM R Unlimited 24m £24 R it’s supposed to be unlimited essential plus but they are still charging me for Apple Watch e sim

Resolved! contract end date

Cancelling

In cancelling broadband after 24 months contract is met with disbelief and an increased bill

Resolved! Leave EE without calling

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number.

How do I find out what the extra charges on my bill are for?

Hello,My plan is for £25/month but most months I'm charged at least a few extra pounds which on my online bill are just listed under 'extra charges' and when I try to follow the thread for 'see more detail on these charges' it doesn't lead to any ans...

Bill not generated yet (two days late)

My bill was supposed to generate on 4th March. I got a message in the app telling me it was ready to view, as usual.The bill isn't there though, but the Flex part of my bill is showing correctly. Not a new contract or a recent upgrade. Nothing should...

Missing March Phone bill

Hi I am missing march phone bill is anyone else ?

Problems with account merge: adding my Wife's EE moblie account to my EE account

Where to start...A few months ago my Wife was told her contract was set to expire on the 8th of March and then she could upgrade her handset and start a new contract. She looked at deals and we realised she could get a better deal (the "EE One" acco...