Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Payment error

@Peter_W That webpage says "This site is exceeding reCAPTCHA Enterprise free quota."

Re: Talk to an agent online

Hi I have contacted isus

Resolved! My discount had not been applied to my monthly payments, WHY?

Hello, I just commenced an additional sim-only plan. I am entitled to 3 discounts, as seen in my EE app which will bring down my monthly payment down to £16 from £32. Although, the customer care assistant confirmed this on the phone but my monthly bi...

Resolved! Balance incorrect

I paid my plan and flexi plan and is shows paid but the balance is still showing an equivalent of a month and a half on the balance. I have spoken to chat 4 or five times and they have said not to worry and that my account is up to date. I have trie...

Resolved! Can customers suspend their mobile service?

Hi guys.Do you know if we can ourselves suspend mobile service/contract - while keeping everything contract & number intact - or request such suspension? I think I was once told by EE but cannot be 100% sure - naturally such a suspension would mean n...

Resolved! Help upgrading from an iPad contract to an iPhone contract

Hi all,I would like to upgrade from an iPad contract to a iPhone contract, and I've been told that this should be possible.The issue is that I can't do this myself online or through the app, as it only allows upgrades to another tablet, not a phone. ...

Bills

Why does it say I have £5.00 discount on my broadband bill but the £5.00 hasn’t been taken off my bill

Resolved! Change of ownership discounts

I want to stop paying for my son's line as he's working, but the customer services said all my discounts would be removed if we do this. I'm currently paying about £15 for his unlimited data with roaming line and £22 for my line that includes an extr...

Resolved! close account

can someone help me to close my account and also take chages off my account i am a vulnverbal person and EE just like to make money off diabled people

Resolved! Complant made!

Changed my provider 8th April! They confirmed this. I have been bombarded with emails, text and phone calls to change my mind.I have been receiving multiple emails and text asking me to set up a direct debit to pay my bills.....phoned customer servic...