Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Paying bill when abroad

Hi I am deforested to pay my bill .. my phone has been cut off and I can’t dial the number

Over charged?

My EE bill is normally £35 per month why has £70 been taken?

Resolved! I lost my mobile phone a month ago and I had insurance. Today I received a lette

I lost my mobile phone a month ago and I had insurance. Today I received a letter saying that the insurance does not include you. Cancel my mobile insurance.

Resolved! Bill

Hi i'm confused with this bill with 42.99£ why i get charged with 18.99 £ if maybie can you help me understand this bill ? Thank you apreciate

Resolved! i want to pay my bill

Resolved! Contract Ends

My contract for my watch ends on the 17th. Do I need to do anything or will payments stop automatically?

Resolved! How to go about getting a spend cap

Hi l am unable to pay my hotel bill due to not having sufficient allowance on my phone. I was unable to replay to my bank who needed an answer immediately for the hotel to take out money from my account. I am not computer savy so it has taken me a wh...

Hi

Hi it is michelle

EE has tripple charged me

I have paid my monthly phone bill but EE took triple the required amount from my account and has not refunded me what they owe me, even though they said they will.

£50 Internaional Calling Setup Charge

I moved from Three to EE mobile recently and when I checked my first bill it says I owe £78 when it should be £28I contacted EE and they told me this £50 was for setting up International calling but I never asked for this!! They told me that they wou...