Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Out of contract but device contract active til 2027

My contract ended 31st May but my device contract continues until May 2027, I want to cancel my phone contract and move to pay as you go, is this possible?

Resolved! EE App, Text and Online say I can upgrade early but Live Chat saying I can’t?

Good afternoon,I’m due for an upgrade on my sim deal (which ends next month so I can do an early upgrade . One staff member on your live chat says I can only upgrade on handsets not sim only deals? The app, 150 text and my online account says differe...

Resolved! Re: How can I contact EE for help. Email would be the best if possible.

Hi I'm not locked out but I would like to no if I could have some help paying my bill in installments please

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

Resolved! Changing bank account that the direct debit comes out of

I want to change the bank account but I am only given an option to change the date that the payment comes out.

Resolved! I need to access my bills since June 2021

Bogus Bills

Does anyone know how to stop EE sending threatening emails for payment of non existent bills?I cancelled my contract due to high cost and poor customer service. After the final payment was taken I stopped the Direct Debit (just in case).They're stil...

Resolved! Cancelled account 4 months ago - and still charged £70 a month since

Cancelled account 4 months ago via telephone yet have still been charged £70 a month since.How do I get a refund? you'll clearly see ZERO activity on the internet.Why wasn't the account cancelled?

Resolved! Money stolen from my acccount

Has any other customer had money taken without notice by EE ? I noticed £65 had been stolen from my monthly account to pay for a allegedly unreturned hub, it was just taken without permission and no notice, I had never received the new hub or request...

Resolved! Issue paying device loan repayments after PAC transfer

I was on flex pay my device loan contract and plan were different lengths, the plan contract came to an end so I transferred to another provider but naturally still have loan repayments on the device I can seem to find where I need to go to give them...