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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 64048 Views
  • 69 replies
  • 14 Helpful

Resolved! Why do I have so many extra charges

On one of my phone bill I’ve got over £200 of extra charges I have no idea what there are? Haven’t signed up to anything. Would like to know how to remove them to stop them for happening? Or removed 

Resolved! 40% bill increase

I just got a text to say my £6 a month bill is being increased to £8.50. A 40% increase ! Outrageous ! During a cost of living crisis too. BT / EE should be ashamed. 

Joeboy22 by • Visitor
  • 953 Views
  • 6 replies
  • 11 Helpful

Resolved! Incorrect debt request

I've recently been contacted by CRS over the charge for not refunding my EE router. I've called to discuss this problem, despite not having the tracking number I told them the router was sent back. I was explicitly told over the phone that I can igno...

route34 by • Explorer
  • 438 Views
  • 5 replies
  • 1 Helpful

Resolved! Lower my monthly data allowance

I currently have 125GB data allowance, but never use this, so was advised to lower this to make my bills cheaper. However, I can't see how to do this... help! 

Shooky by • Explorer
  • 306 Views
  • 2 replies
  • 3 Helpful

Resolved! No updates after escalating

I've followed the link to escalate this matter. It's (eventually) pointed me straight back to this page.   I need a number to call that bypasses this automated gradgrindery.

Resolved! Ma

Why I have such a small amount to pay 

44754 by • Investigator
  • 232 Views
  • 2 replies
  • 1 Helpful

Resolved! Please Help!

Please help me, I am extremely worried and don’t know what to do. I recently got an EE SIM on contract, but I truly did not understand that international calls were not included in my plan. Before this, I was using Three and Lebara, and international...

Resolved! Can't see Broadband bill

I have signed on to my account which covers a mobile subscription and a broadband one.  Last year it took months (years?) for the two to be linked - I was far from alone in this.  Now, when I sign in I get rubbish on-screen, then when I reach thebroa...

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